Front Office Supervisor (Hotel)

Jobstreet Malaysia; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local hospitality recruitment agency is seeking a candidate to supervise front office operations in Johor Bahru. The role involves managing check-in/check-out processes, handling guest inquiries, and ensuring that all team members adhere to Standard Operating Procedures. The ideal candidate should possess relevant certifications and experience in a similar role, with a willingness to work in a dynamic hospitality environment. This position offers a chance to contribute to efficient guest service.

Qualifications

• Relevant experience in similar role.
• Willingness to work in Johor Bahru.

Responsibilities

• Supervise front office operations during the shift.
• Monitor staff scheduling and workflow for efficient service.
• Support Front Office Manager in coordinating daily activities.
• Ensure team members follow established Standard Operating Procedures.

Education

Relevant certification in a related field

Job description

Supervise front office operations during the shift, including check-in/check-out, guest inquiries, and room allocation.

Monitor staff scheduling and workflow to maintain efficient and timely guest service.

Support the Front Office Manager in planning, directing, and coordinating daily front office activities for smooth operations and proper administration.

Ensure all team members follow the established Standard Operating Procedures of the front office.

Requirements

Relevant certification in a related field.

Relevant experience in similar role.

Applicants must be willing to work in Johor Bahru.