Front Office Supervisor: Guest Services & Operations

Marriott Hotels Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global luxury hotel brand is seeking a Front Office Supervisor in Kuala Lumpur, Malaysia. The role involves supervising daily front office functions, ensuring efficient check-in/check-out procedures, and maintaining high standards of guest satisfaction. Candidates should possess strong interpersonal and leadership skills, along with a high school diploma or equivalent, or a 2-year degree in hospitality. Join a team dedicated to delivering exceptional hospitality and making guests feel welcome.

Qualifications

• 2 years experience in guest services or front desk, or a related area.
• Ability to handle complaints and maintain guest satisfaction.
• Strong communication skills for team leadership.

Responsibilities

• Supervise front office functions and staff daily.
• Ensure efficient check-in/check-out processes.
• Handle guest complaints and resolve conflicts.

Skills

Interpersonal skills

Leadership

Customer service skills

Problem-solving

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management or related major

Job description

A global luxury hotel brand is seeking a Front Office Supervisor in Kuala Lumpur, Malaysia. The role involves supervising daily front office functions, ensuring efficient check-in/check-out procedures, and maintaining high standards of guest satisfaction. Candidates should possess strong interpersonal and leadership skills, along with a high school diploma or equivalent, or a 2-year degree in hospitality. Join a team dedicated to delivering exceptional hospitality and making guests feel welcome.