Front Office Manager - Avani Kota Kinabalu Hotel (Pre Opening Team)

Minor Hotels; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group is seeking a Front Office Manager to oversee day-to-day operations, maintain brand standards, and ensure maximum guest satisfaction. The ideal candidate will have a college degree in hotel management, previous experience in Front Office management, and strong commercial acumen. Responsibilities include training team members, managing departmental profit and driving upselling efforts. This position is located in Malaysia, Sabah, West Coast Division.

Qualifications

• Proven experience in a Front Office management role.
• Ability to design and implement training for team members.
• Strong understanding of guest service procedures.

Responsibilities

• Oversee day-to-day operations of the Front Office.
• Maintain Front Office and brand standards.
• Drive upselling and ensure team has up-to-date property knowledge.

Skills

Strong commercial/business acumen

Passion for leadership

Fluent in English - both spoken and written

Education

College degree in hotel management or related field

Job description

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

As Front Office Manager, you will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Qualifications

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Passion for leadership
• Fluent in English - both spoken and written