Front Office Manager - Avani Kota Kinabalu Hotel (Pre Opening Team)

Minor International; West Coast Division; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading hospitality group is seeking a Front Office Manager for their location in Malaysia, Sabah. The role focuses on overseeing Front Office operations to ensure the highest levels of guest satisfaction. Key responsibilities include managing team performance, implementing training programs, and maintaining brand standards. Ideal candidates will have a college degree in hotel management and previous experience in a similar role, along with strong leadership and communication skills in English.

Qualifications

• Strong leadership skills with a passion for inspiring teams.
• Proven experience in Front Office management roles.
• Ability to develop and implement operational standards.

Responsibilities

• Oversee day-to-day operations of the Front Office.
• Maintain Front Office and brand standards.
• Manage team performance and training.

Skills

Leadership

Commercial acumen

Guest service

Communication in English

Education

College degree in hotel management or related field

Job description

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

As Front Office Manager, you will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Qualifications

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Passion for leadership
• Fluent in English - both spoken and written