Front Office Hotel (Receiptionist)

DUADAYA HOTELS & TRAVEL SDN BHD; Kajang Municipal Council; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company located in Kajang, Selangor is seeking a Front Office staff member to ensure guest satisfaction through excellent customer service. Responsibilities include welcoming guests, managing check-ins and check-outs, and collaborating with housekeeping. The ideal candidate should have at least 1 year of experience, possess good communication skills, and demonstrate a positive attitude. This role offers a negotiable salary with additional allowances and benefits.

Benefits

Lunch & night shift meal provided

Annual leave

Medical leave

Qualifications

• Minimum 1 year of experience in a related field.
• Able to work weekends and public holidays; shift work required.
• Demonstrates high integrity and honesty.

Responsibilities

• Welcome guests and manage their registrations.
• Check-in and check-out guests, handle inquiries.
• Coordinate with housekeeping to ensure room readiness.
• Manage guest complaints and special requests.

Skills

Interpersonal skills

Communication skills

Positive attitude

Education

SPM / Diploma in Tourism/Hotel Management

Job description

DUADAYA HOTELS & TRAVEL SDN BHD – Kajang, Selangor

Job Scope – Front Office (Hotel)

• Ensure all guests are welcomed to the Hotel in a friendly manner and registered in accordance with the Hotel’s Front Office standards and procedures.
• Work closely with Housekeeping and Maintenance to ensure guest rooms are in perfect condition.
• Check‑in and check‑out room quests; attend to all guests and visitor enquiries.
• Answer front desk telephone calls.
• Handle room bookings via phone, Internet and walk‑in.
• Keep booking systems up to date.
• Act as manager on duty for the hotel, dealing with complaints, problem‑solving, special requests and any other issues that may arise.
• Perform any other duties and responsibilities assigned by Management as required from time to time.
• Multi‑purpose tasks.

Requirements

• Candidate must possess at least SPM / Diploma in Tourism/Hotel Management or equivalent.
• At least 1 year of working experience in a related field is required for this position.
• Able to work on weekends, public holidays; shift work required.
• Positive attitude.
• Warm, friendly and pleasant with great interpersonal and communication skills; demonstrates high integrity and honesty.
• Able to provide backup and assistance to other team members as and when required.

Contact Information

• Email: ****@***.***
• Contact No.
  • En. Azam – Show contact number
  • Cik Wanie – Show contact number

Salary & Benefits

• Salary: Negotiable (Basic + Allowance + Incentive Sales)
• Lunch & night shift meal provided.
• Annual leave & MC provided.

Job Info & Requirements

• Contract Type: Full‑time
• Job Type: Non‑Executive
• Experience Level: 1–3 years
• Job Category: Customer Service / Call Centre
• Minimum Education Required: SPM / Diploma in Tourism/Hotel Management or equivalent; must be able to work on weekends and public holidays (shift work required). URGENT!
• Language Required: Bahasa Malaysia, English
• Nationality Preferred: Malaysians Only
• Gender Preferred: All Genders
• Own Transport: None
• Salary: RM1,700 to RM2,499 per month (Negotiable)