Front Office & Guest Experience Manager

Mykey Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management and hospitality company in Kuala Lumpur seeks a dedicated professional to oversee front office operations. The role involves supporting and training staff, ensuring superior customer service, managing HR tasks, and responding to guest inquiries. Ideal candidates should demonstrate strong organizational and multitasking skills, with a knack for problem-solving. Proficiency in Microsoft Office and knowledge of the hospitality industry are advantageous. Apply to join our innovative team and enhance guest experiences in a luxurious environment.

Qualifications

• Proficiency in Microsoft Office and office equipment.
• Knowledge of property management or hospitality industry is a plus.
• Fluency in multiple languages is an advantage.

Responsibilities

• Supporting, training, and supervising front office staff.
• Ensuring customer-related tasks are handled accurately and on time.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing HR-related tasks.

Skills

Customer service

Problem-solving abilities

Organizational skills

Multitasking

Fluent in multiple languages

Tools

Microsoft Office

Job description

A leading property management and hospitality company in Kuala Lumpur seeks a dedicated professional to oversee front office operations. The role involves supporting and training staff, ensuring superior customer service, managing HR tasks, and responding to guest inquiries. Ideal candidates should demonstrate strong organizational and multitasking skills, with a knack for problem-solving. Proficiency in Microsoft Office and knowledge of the hospitality industry are advantageous. Apply to join our innovative team and enhance guest experiences in a luxurious environment.