Front Office Duty Leader - Guest Experience Champion

Hilton Worldwide, Inc.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality leader seeks a Duty Manager to oversee Front Office operations at their hotel in Petaling Jaya, Malaysia. The successful candidate will ensure guest satisfaction by managing day-to-day operations, training team members, and resolving issues as they arise. Ideal candidates should possess strong interpersonal and organizational skills, along with effective communication abilities. This role also requires the ability to handle stressful situations and provide leadership to a diverse team, contributing to the overall success of the hotel.

Qualifications

• Ability to communicate effectively both verbally and in writing.
• Ability to manage difficult situations with high levels of patience and tact.
• Strong organizational skills to effectively complete tasks.

Responsibilities

• Assist in the management of Front Office operations.
• Coordinate daily operations of Welcome Desk and Guest Relations.
• Train and supervise Front Office team members.
• Resolve guests’ concerns efficiently.

Skills

English proficiency

Interpersonal skills

Mathematical comprehension

Organizational skills

Supervisory skills

Job description

A global hospitality leader seeks a Duty Manager to oversee Front Office operations at their hotel in Petaling Jaya, Malaysia. The successful candidate will ensure guest satisfaction by managing day-to-day operations, training team members, and resolving issues as they arise. Ideal candidates should possess strong interpersonal and organizational skills, along with effective communication abilities. This role also requires the ability to handle stressful situations and provide leadership to a diverse team, contributing to the overall success of the hotel.