FRONT OFFICE ASSISTANT / NIGHT AUDITOR

Heritage Hotel Cameron Highlands; Brinchang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A renowned hotel in the region is seeking a highly organised Front Office Assistant / Night Auditor to join the team in Cameron Highlands, Pahang. This full-time role is vital for ensuring smooth hotel operations, exceptional guest services, and accurate financial records. Candidates should have relevant experience in hospitality, strong communication skills, and the ability to work flexible shifts. The hotel offers competitive remuneration and excellent employee benefits, making it a rewarding place for career growth.

Benefits

Ongoing training and development programs

Competitive remuneration

Health and wellness initiatives

Qualifications

• Previous experience as a Front Office Assistant or Night Auditor in the hospitality industry.
• Strong attention to detail and organisational skills.
• Excellent communication and customer service skills.

Responsibilities

• Manage front desk operations including check-in/check-out and guest inquiries.
• Perform night audit duties such as preparing financial reports.
• Maintain accurate guest records and perform administrative tasks.

Skills

Attention to detail

Organisational skills

Communication skills

Customer service skills

Teamwork

Flexibility and adaptability

Tools

Hotel management software

Microsoft Office applications

Job description

Heritage Hotel Cameron Highlands – Cameron Highlands, Pahang

Heritage Hotel Cameron Highlands is seeking a highly organised and detail-oriented Front Office Assistant / Night Auditor to join our growing team in Cameron Highlands, Pahang. This full‑time role is crucial in ensuring the smooth and efficient operations of our hotel, providing exceptional guest services and maintaining accurate financial records.

What you’ll be doing

• Manage the front desk operations, including check‑in/check‑out, room assignments, guest inquiries and reservations
• Perform night audit duties, such as verifying daily transactions, preparing financial reports and reconciling accounts
• Respond to guest requests and concerns in a timely and professional manner
• Maintain accurate and detailed records of all guest activities and financial transactions
• Assist with hotel administrative tasks, such as filing, data entry and inventory management
• Contribute to a positive and welcoming hotel environment for all guests

What we’re looking for

• Previous experience as a Front Office Assistant or Night Auditor in the hospitality industry
• Strong attention to detail and organisational skills
• Proficient in using hotel management software and Microsoft Office applications
• Excellent communication and customer service skills, with the ability to interact with guests in a professional and courteous manner
• Ability to work effectively both independently and as part of a team
• Flexible and adaptable to work shifts, including evenings, weekends and public holidays

What we offer

At Heritage Hotel Cameron Highlands, we are committed to providing our employees with a supportive and rewarding work environment. You will have the opportunity to grow your career, with access to ongoing training and development programs. We also offer competitive remuneration, attractive employee benefits, and a range of health and wellness initiatives to support your overall well‑being.

About us

Heritage Hotel Cameron Highlands is a renowned hotel located in the picturesque Cameron Highlands, Pahang. As a leading hospitality provider in the region, we pride ourselves on delivering exceptional guest experiences and maintaining the highest standards of service. Join our team and be a part of our continued success!

Apply now for this exciting opportunity to become our next Front Office Assistant / Night Auditor!