Front Office Assistant

The Everly Putrajaya; Putrajaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A reputable hotel in Putrajaya is seeking a Front Desk Associate to warmly welcome guests and manage front desk operations. Responsibilities include handling check-ins, addressing inquiries, and maintaining guest records. Candidates should have a hospitality-related qualification and be proficient in English and Malay. Fresh graduates are encouraged to apply. This position requires working on rotating shifts, including weekends and holidays.

Qualifications

• Candidates must possess at least a hospitality-related qualification.
• Proficient in both spoken and written English and Malay.
• Willingness to work on rotating shifts.

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Handle guest check-in and check-out operations.
• Address guest inquiries and complaints promptly.

Skills

Proficient in both English and Malay

Customer service skills

Friendly and positive attitude

Education

Certificate, Diploma, Advanced Diploma, Higher Diploma, Graduate Diploma, or Degree in Hospitality

Job description

The Everly Putrajaya – Putrajaya, Putrajaya

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Answer phone calls and emails promptly and courteously.
• Maintain accurate guest records and update information in the system.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Handle all Front Desk operations, including guest check-in and check-out during arrivals and departures.
• Perform new room reservations, room assignments, room changes, and bookings while ensuring all guest information is accurately recorded in the hotel system.
• Prepare key cards, registration forms, and billing documents.
• Maintain updated records, files, and documentation.
• Perform additional duties as assigned, such as assisting with travel arrangements, scheduling, and other administrative tasks.

JOB SPECIFICATIONS

• Candidates must possess at least a Certificate, Diploma, Advanced Diploma, Higher Diploma, Graduate Diploma, or Degree in any relevant field, preferably in Hospitality.
• Proficient in both English and Malay, both spoken and written.
• Able to work on rotating shifts, including weekends and public holidays.
• Must be friendly, positive, self-disciplined, and willing to learn.
• Fresh graduates are encouraged to apply.