Front Office Assistant

AMI Suites; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel in Kuala Lumpur is seeking a Front Office staff member to manage check-in/check-out procedures and ensure guest satisfaction. The successful candidate will need strong communication skills and a background in hospitality. Responsibilities include providing information about hotel services, addressing guest inquiries and complaints, and maintaining accurate records. Flexible working hours including shifts and weekends may be required. The role offers performance incentives and additional benefits like parking and insurance.

Benefits

Performance Incentives

Annual Bonus

Employee of the Month

Free Parking

Insurance and Medical Coverage

Accommodation (subject to availability)

Weekend meals

Qualifications

• Candidate must possess good interpersonal and communication skills.
• Knowledge of the OTAs extranet will be an added advantage.
• Willing to work on shifts, weekends and Public Holidays.

Responsibilities

• Perform check-in, check-out, room assignment, and reservations.
• Maintain accurate daily reports of all money received.
• Provide information about hotel facilities and attractions to guests.
• Attend to guests’ complaints and requests promptly.

Skills

Good interpersonal and communication skills

Team spirit

Ability to work under pressure

Attentive and high-quality service

Education

Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management

Job description

Responsibilities

Performs check-in, check-out, room assignment, room change procedure, and new room reservation booking and ensures all data are completely recorded in the Property Management System as per reservations.

Maintains cashier float and ensures accurate daily reports of all money received.

Provides information about hotel facilities, services, tourist attractions, transportation, restaurants and entertainment facilities to guests.

Records any guest comments and takes action based on level of empowerment, recording into DM log and alerts management.

Attends to guests’ complaints, inquiries and requests promptly, efficiently and courteously.

Ensures excellent service and prompt attention to all guests.

Ensures a smooth check-in and check-out process and maintains accurate group billings and folios.

To ensure all guests’ satisfaction is met by providing attentive and high-quality service that enhances AMI Suite’s reputation.

Responsible for the smooth and efficient operation at the Front Office Counter and ensuring warm welcomes and farewells are given to all guests.

Ensures security incidents and accidents are lodged, investigated and rectified to prevent future catastrophes.

To comply with all hotel policies, SOPs, rules and regulations.

Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.

To make sure that the Property Management System (PMS) and other documentation are accurately recorded and managed.

To perform any other duties as requested by the superiors.

Requirements

Candidate with a Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent will be an added advantage.

Required language(s): English, Bahasa Malaysia, Mandarin speaker will be an added advantage.

Knowledge of the OTAs extranet will be an added advantage.

The candidate must possess good interpersonal and communication skills.

Team spirit, high productivity and ability to work under pressure.

Energetic, Result-Oriented and prepared to face challenges.

Willing to work on shifts, weekends and Public Holidays.

Employee Value Proposition

Rewards and recognition - Performance Incentives, Annual Bonus, Employee of the Month

Additional Benefits: Free Parking, Insurance and Medical Coverage.

You will have the opportunity to climb the corporate ladder.

Accommodation (subject to availability) & weekend meal available.