Front Line Associate (Johor Bahru, Malaysia)

Western Union; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services company is seeking a Front Line Associate in Kuala Lumpur, Malaysia. The role involves maintaining customer service standards, managing money transfer transactions, and cash register operations. Ideal candidates will have 0-2 years of customer service experience and basic knowledge of MS Office. Fluency in English is essential, and fresh graduates are encouraged to apply. The job includes various benefits such as leave and rewards programs, emphasizing teamwork and collaboration.

Benefits

Annual Leave

Sick Leave

Maternity / Paternity Leave

Group Medical Policy

Employee Assistance Programs

Global Recognition and Rewards Programs

Qualifications

• 0-2 years of customer service experience, preferably in financial services or retail.
• Basic experience with MS Office tools (Excel, Word, Outlook).
• Can work on weekends and follow schedules.

Responsibilities

• Welcome and assist customers in processing transactions.
• Ensure compliance with rules while handling cash.
• Collaborate with team to meet performance targets.

Skills

Customer service experience

Problem-solving skills

Fluency in English

Education

SPM

Tools

MS Office tools

Job description

Front Line Associate – Johor Bahru, Malaysia
Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Join Western Union as a Front-Line Associate.

Western Union powers your pursuit.

As a Front-Line Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.

Role Responsibilities

You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions.

Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.

Cash handling and maintaining cash register operations including reports using MS Office tools.

Work collaboratively with a supportive team to meet operational and performance targets.

Role Requirements

• 0-2 yrs of customer service experience (preferably in financial services or retail)
• Problem-solving skills.
• Minimum Qualification required – SPM.
• Open to Fresh Graduates.
• Experience in cash management.
• Fluency in English – additional languages are a strong advantage.
• Experience in currency exchange is a plus.
• Basic work experience with MS Office tools (MS Excel, Word, Outlook)
• Can work according to the schedule and can work on weekends.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Malaysia specific benefits include:

Annual Leave, Sick leave and Maternity / Paternity leave

Global Recognition and Rewards Programs

Group Life Policy and Group Medical Policy

Referral Program

Employee Assistance Programs

Employee Wellness

Public holidays

This is a comprehensive list of the benefits and that the eligibility for some of these benefits will be subject to insurers or local policy rules.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

12-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.