Front House Manager

Hirehub Management Sdn. Bhd.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading store management company in Johor Bahru seeks an experienced Frontline Manager to oversee daily operations of a hotpot chain restaurant. Responsibilities include managing team performance, implementing service procedures, and enhancing customer satisfaction. Candidates must have at least 2 years of management experience in the hotpot chain industry along with strong leadership skills. Flexible shift work required.

Qualifications

• Minimum 2 years of frontline management experience in the Hotpot chain industry.
• Strong execution ability and willing to work hands-on.
• Result-driven mindset with problem-solving abilities.

Responsibilities

• Manage daily store operations and customer service.
• Ensure implementation of hygiene protocols and operational standards.
• Provide timely feedback and guidance to team members.

Skills

Leadership skills

Problem-solving

Communication skills

Team coordination

Proactive working attitude

Job description

• Take full charge of daily store operations, including floor management, customer service, on-site issue resolution, team deployment, and staff training.
• Ensure that all service procedures, hygiene protocols, and operational standards are strictly implemented to meet or exceed company expectations.
• Continuously monitor team performance, provide timely feedback and guidance, and ensure team members maintain a high standard of professionalism, cleanliness, and customer care.
• Compile and present regular reports on store performance, including sales, customer feedback, and operational issues. Conduct daily briefings to align the team and ensure everyone is informed of priorities.
• Take initiative to review and enhance service flows, improve staff efficiency, and propose practical solutions to boost attendance rate, customer satisfaction, and store revenue.
• Handle unexpected on-site situations calmly and efficiently, ensuring minimal disruption to operations and customer experience.

Requirements

• Minimum 2 years of frontline management experience in the Hotpot chain industry.
• Must have strong execution ability, willing to work hands-on and actively participate in store operations.
• Strong leadership and team coordination skills, able to motivate and lead frontline staff.
• Result-driven mindset with the ability to solve operational problems on-site.
• Willing to work on a shift basis and during peak business hours.
• Good communication skills, proactive working attitude, and strong sense of responsibility.