Front Executives

Fly Box Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Malaysia is looking for a customer service representative. The ideal candidate will have a diploma in Business Administration or a related field and 1 year of customer service experience, preferably in courier or logistics. Strong communication skills in English and Bahasa Malaysia are essential. Responsibilities include handling customer inquiries, problem-solving, and operating POS systems. The position requires a presentable and customer-oriented personality, strong work ethics, and the ability to multitask and manage time efficiently.

Qualifications

• Fresher or at least 1 year of experience in customer service or retail.
• Experience in courier/logistics is an advantage.
• Ability to handle customer complaints effectively.

Skills

Strong communication skills in English

Communication skills in Bahasa Malaysia

Good interpersonal skills

Problem-solving skills

Basic knowledge of courier/shipping processes

Proficiency in Microsoft Office

Ability to operate POS systems

Education

SPM / Diploma in Business Administration or related field

Job description

Minimum SPM / Diploma in Business Administration, Customer Service, or related field.

Fresher / At least 1 year of experience in customer service, retail, or front desk role (experience in courier/logistics is an advantage).

Strong communication skills in English and Bahasa Malaysia (additional languages will be an advantage).

Good interpersonal and customer-handling skills.

Basic knowledge of courier/shipping processes and documentation.

Proficiency in Microsoft Office (Word, Excel) and basic computer operations.

Ability to operate point-of-sale (POS) system and scanning devices.

Good problem-solving skills and ability to handle customer complaints effectively.

Personal Attributes

Presentable, polite, and customer-oriented personality.

Detail-oriented and accurate in data entry and parcel handling.

Ability to work under pressure in a fast-paced environment.

Punctual, reliable, and responsible with strong work ethics.

Team player with a positive attitude.

Other Requirements

Willing to work on weekends and public holidays, based on shift/roster.

Ability to lift and handle parcels up to 15–20 kg.

Must be able to multitask and manage time efficiently.