Front Desk Officer

361064P; Alor Setar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Alor Setar, Kedah is seeking a Front Desk Officer to join their team. The ideal candidate will be polished and reliable, responsible for welcoming guests, managing reservations, and coordinating with departments to provide excellent customer service. This role offers an attractive remuneration package, performance-based incentives, and opportunities for career growth within a supportive team environment.

Benefits

Attractive remuneration package

Performance-based incentives

Training and development opportunities

Qualifications

• Minimum Diploma in any field.
• Polished, friendly, and professional appearance is required.
• Ability to work night shift, including weekends and holidays is necessary.

Responsibilities

• Welcome guests warmly, check them in/out.
• Manage reservations and guest inquiries with professionalism.
• Coordinate with housekeeping and maintenance to fulfill guest needs.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Multitasking skills

Basic computer literacy

Education

Minimum Diploma in any field

Tools

MS Office

Job description

About Frazel Heritage Hotel

Frazel Heritage Hotel is a welcoming and customer‑focused property committed to delivering memorable guest experiences. We are expanding our front office team and seeking a polished, reliable Front Desk Officer to be the friendly face of our hotel.

Key Responsibilities

• Welcome guests warmly, check them in/out, and ensure a smooth arrival and departure experience
• Manage reservations, guest inquiries, and special requests with professionalism
• Operate the front desk computer systems, and maintain accurate guest records
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
• Answer phones, respond to emails, and handle guest messages promptly
• Uphold hotel policies, safety procedures, and security protocols
• Maintain a clean, organized, and welcoming reception area
• Assist with concierge tasks, such as recommendations and local information
• Support night audit and daily reporting as needed

Qualifications and Skills

• Minimum Diploma in any field
• Excellent communication and interpersonal skills
• Polished, friendly, and professional appearance
• Strong problem‑solving abilities and multitasking skills
• Basic computer literacy (MS Office; experience with property management systems a plus)
• Ability to work night shift, including weekends and holidays
• Team player with a can‑do attitude and a customer‑centric approach

What We Offer

• Attractive remuneration package and performance‑based incentives
• Opportunity for career growth within the hotel
• Positive, supportive work environment with a team‑focused culture
• Training and development opportunities to enhance hospitality skills
• Employee benefits and perks (as per company policy)