Front Desk Guest Experience Specialist

Hilton Worldwide, Inc.; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality company is seeking a Guest Service Agent to provide exceptional reception services for Guests at DoubleTree Penang. This role involves ensuring an efficient check-in/check-out process, addressing Guest queries, and maintaining high customer service standards. The ideal candidate will have experience in a customer-focused industry and possess excellent communication skills. Full-time position available in a supportive team environment.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards and professional manner.

Responsibilities

• Provide services for Guests to contribute to an exceptional experience.
• Ensure an efficient reception experience for Guests, including check-in/out.
• Demonstrate a high level of customer service at all times.

Skills

Customer service orientation

Positive attitude

Good communication skills

Attention to detail

IT proficiency

Job description

A global hospitality company is seeking a Guest Service Agent to provide exceptional reception services for Guests at DoubleTree Penang. This role involves ensuring an efficient check-in/check-out process, addressing Guest queries, and maintaining high customer service standards. The ideal candidate will have experience in a customer-focused industry and possess excellent communication skills. Full-time position available in a supportive team environment.