Front Desk: Guest Experience Specialist

Four Seasons; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prestigious hotel brand in Kuala Lumpur is seeking a Guest Services Officer for their Front Desk team. This role involves welcoming and registering guests, managing guest requests, and maintaining a balanced bank. The ideal candidate will have excellent interpersonal skills, knowledge of front office operations, and proficiency in both English and Bahasa Malaysia. The position offers competitive salary and comprehensive benefits, ensuring a supportive work environment for personal and professional growth.

Benefits

Competitive salary and wages

Comprehensive benefits package

Excellent training and development opportunities

Complimentary accommodation at other locations

Complimentary meals for employees

Qualifications

• Excellent reading, writing, and oral proficiency in English language.
• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays.

Responsibilities

• Welcome and register hotel guests, explaining the accommodations.
• Respond to guest requests accurately and in a timely manner.
• Maintain a balanced bank assigned by the hotel.

Skills

Guest service affinity

Excellent personal presentation

Interpersonal skills

Good knowledge in front office operations

Ability to speak, read, and write English

Ability to speak, read, and write Bahasa Malaysia

Education

Certificate in related discipline

Tools

Opera System

Job description

A prestigious hotel brand in Kuala Lumpur is seeking a Guest Services Officer for their Front Desk team. This role involves welcoming and registering guests, managing guest requests, and maintaining a balanced bank. The ideal candidate will have excellent interpersonal skills, knowledge of front office operations, and proficiency in both English and Bahasa Malaysia. The position offers competitive salary and comprehensive benefits, ensuring a supportive work environment for personal and professional growth.