Front Desk Guest Experience Specialist

Hotel Merry Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment located in Johor Bahru is seeking a Front Desk staff member. Responsibilities include checking in and out guests, handling reservations, and responding to inquiries. Applicants should have strong communication skills and problem-solving abilities. Fresh graduates are welcome to apply as comprehensive training will be provided. Benefits include EPF, performance bonuses, and overtime pay. This is an excellent opportunity for those looking to start their career in hospitality.

Benefits

EPF / Socso / EIS provided

Performance Bonus Scheme

Overtime Pay

Qualifications

• At least 1 year of experience in front desk or customer service.
• Fresh graduates are encouraged to apply; training will be provided.
• Familiarity with hotel front office systems preferred.

Responsibilities

• Welcome and check-in/check-out guests efficiently.
• Respond to inquiries and requests courteously.
• Handle reservations, room assignments, and billing.
• Provide information about hotel services and local area.
• Assist with luggage handling and concierge services.
• Maintain records related to guest interactions.
• Contribute to a positive team environment.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Flexibility

Proficiency in English

Proficiency in Bahasa Malaysia

Proficiency in Mandarin

Job description

A hospitality establishment located in Johor Bahru is seeking a Front Desk staff member. Responsibilities include checking in and out guests, handling reservations, and responding to inquiries. Applicants should have strong communication skills and problem-solving abilities. Fresh graduates are welcome to apply as comprehensive training will be provided. Benefits include EPF, performance bonuses, and overtime pay. This is an excellent opportunity for those looking to start their career in hospitality.