Front Desk Duty Manager: Elevate Guest Experience

Furama Bukit Bintang; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent hotel in Kuala Lumpur seeks a skilled Front Office Manager to oversee operations, ensure guest satisfaction, and coordinate between departments. The role involves supervising staff, managing reservations, assisting VIP guests, and ensuring proper communication within the team. Ideal candidates will have strong operational management skills and a passion for customer service, along with experience in handling guest relations efficiently.

Qualifications

• Experience in managing front office operations.
• Ability to handle guest complaints professionally.
• Strong communication skills.

Responsibilities

• Manage effective Front Office operations during shifts.
• Ensure pre check-in procedures are followed.
• Liaise with other departments to ensure smooth operations.

Skills

Guest relations

Operational management

Supervision

Problem solving

Job description

A prominent hotel in Kuala Lumpur seeks a skilled Front Office Manager to oversee operations, ensure guest satisfaction, and coordinate between departments. The role involves supervising staff, managing reservations, assisting VIP guests, and ensuring proper communication within the team. Ideal candidates will have strong operational management skills and a passion for customer service, along with experience in handling guest relations efficiently.