Collection Analyst

Lifework HR Services Sdn Bhd; Selangor; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading HR services provider in Malaysia is seeking a Collections Executive. The role involves managing an accounts receivable portfolio, making collection calls, and resolving customer payment issues. Ideal candidates are fresh graduates or have 1-2 years of related experience, possess strong financial analysis skills, and must speak Mandarin. Attractive benefits include annual leave, medical insurance, and training opportunities.

Benefits

Annual Leave

Medical and Hospitalisation Leave

Medical Insurance

Training Provided

5 Working Days

Qualifications

• Fresh graduates are encouraged to apply and/or 1-2 years of collections experience.
• Good knowledge of receivables/credit accounting systems.
• Ability to interpret data and produce reports regarding collections.

Responsibilities

• Manage and collect on accounts receivable portfolio.
• Perform customer collection calls to achieve cash flow targets.
• Resolve disputes related to customer payments.

Skills

Mandarin

Collections experience

Financial analysis

Education

SPM/Diploma/Bachelor's degree in Business, Finance & Accounting

Tools

Accounting systems

Job description

Overview

Fresh graduates are encouraged to apply and/or 1-2 years of collections experience. SPM, Diploma and/or Bachelor’s degree with a focus in business Finance & Accounting recommended or equivalent experience. Demonstrates the ability to understand the supporting of collections function on receivable issue. Good knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information. Understands business processes and organizational support structures to perform account maintenance actions. MUST be able to speak Mandarin.

Qualifications & Requirements

• Fresh graduates are encouraged to apply and/or 1-2 years of collections experience.
• SPM, Diploma and/or Bachelor’s degree with a focus in business Finance & Accounting recommended or equivalent experience.
• Demonstrates the ability to understand the supporting of collections function on receivable issue.
• Good knowledge of receivables/credit accounting systems, the ability to interpret data and produce reports to manage collection and customer information.
• Understands business processes and organizational support structures to perform account maintenance actions.
• MUST be able to speak Mandarin.

Job Responsibilities

• Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolving customer payment issues.
• Perform outbound customer collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.
• Analyses and research customer’s receivables account delinquency and determines the type of communication method to facilitate payment.
• Ensure on day-to-day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner.
• Recognizes trends for non-payment and resolves issues by engaging internal partners.
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer.
• Analyses at -risk customer and recommends account strategies to prevent delinquencies.
• Initiates the dispute resolution process with internal partner and follows issue and ensure the resolution for customer.
• Maintain details collections notes to ensure customer contact and actions are documented and substantiated.
• Key performance indicators are managed effectively to deliver maximum Collections in team including:
  • Responsiveness/Resolution targets
  • Account Coverage & Overflow Target
  • Voice of Customer Targets & SLA
• Understands procedure involved with Administration / Liquidator appointed accounts and assists with preparation of POD’s (Proof of Debts), Disclaimers and interacting with solicitors.
• Perform customer account reconciliation and coordinate output with Customers.
• Maintain records for all customer interactions, collections notes to ensure customer contact and actions are documented and substantiated.
• Perform Account maintenance activities such as reconciling unmatched items, preparing payment refunds, and updating customer records.
• Review the listing of direct credit payments, collect remittance details, and submit to the banking function.
• Establish and maintain cross functional relationships across the business to improve customer satisfaction.
• Builds strong customer relationships to ensure win/win outcomes are achieved.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided
• 5 Working Days