Fresh Graduate! Customer Service Executive - Airline Industry (Mandarin Speaker)

STARTEK; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider is seeking a Fresh Graduate Customer Service Executive for the airline industry. The role requires proficiency in Mandarin and English, offering a salary starting from RM3500 plus attractive allowances. Responsibilities include handling customer inquiries, assisting with bookings, and delivering exceptional service to ensure customer satisfaction. Join a dynamic, multicultural environment with continuous training and career growth opportunities. Apply now to let your career take flight!

Benefits

Competitive Basic Salary + Allowances

Leave Entitlement and Statutory Contribution

Dynamic and multicultural work environment

Continuous training and career growth opportunities

Qualifications

• Proficiency in spoken, written, and read Mandarin and English is required.
• Prior customer service experience is a plus.
• Strong attention to detail and problem-solving skills are essential.

Responsibilities

• Handle inbound customer inquiries with professionalism.
• Assist passengers with bookings and baggage claims.
• Deliver world-class service to ensure customer satisfaction.

Skills

Proficient in Mandarin

Proficient in English

Strong problem-solving skills

Excellent communication skills

Customer-focused attitude

Education

Minimum SPM level

Job description

Fresh Graduate! Customer Service Executive - Airline Industry (Mandarin Speaker)

Are you passionate about delivering top-notch customer experiences? Do you thrive in a fast-paced environment where you can make a real impact? If you have excellent communication skills and a love for the aviation industry, You might be the One!

Job Position: Customer Service Executive

Working Hours: 7.30AM - 7PM rotational shift, Monday - Friday only

Salary: Monthly salary with minimum RM3500, plus attractive allowances

What You’ll Do

• Handle inbound customer inquiries with professionalism and efficiency
• Provide accurate information and resolve issues via email and calls
• Assist passengers with bookings, flight changes, baggage claims, and more
• Deliver world-class service with patience, empathy, and enthusiasm to ensure the highest customer satisfaction with the right procedures

Qualifications

• Minimum SPM level
• Proficient in Mandarin and English (required spoken & written & read)
• Prior customer service experience is a plus - but not required, familiarity with airline is a plus
• Strong problem‑solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Customer‑focused with a positive attitude and team spirit

What You’ll Get

• Competitive Basic Salary + Allowances
• Leave Entitlement and Statutory Contribution
• Dynamic and multicultural work environment
• Continuous training and career growth opportunities
• Be part of a globally recognized airline brand

If you have what it takes to soar with us, apply today and let your career take flight! 🚀

📩 Send your resume to *****@startek.com or apply now in Jobstreet!