Freight Forwarding Executive - Sea Freight Import (Freight Forwarding Industry)

Worldgate Express Services Sdn Bhd; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A freight forwarding and logistics company in Klang City, Malaysia, is seeking an experienced customer service representative to handle sea import shipments. The ideal candidate should have at least 2-3 years of experience in freight forwarding, good English communication skills, and familiarity with customs clearance. Responsibilities include coordinating shipments, managing customer inquiries, and ensuring accurate documentation. The role offers a competitive salary and benefits in a stable working environment.

Benefits

Competitive salary package

Medical benefits

On-the-job training

Career development opportunities

Qualifications

• Minimum 2-3 years of experience in the freight forwarding industry.
• Familiar with sea import procedures and customs clearance.
• Good communication skills in English; Mandarin is an advantage.

Responsibilities

• Handle end-to-end sea import shipments from pre-alert to final delivery.
• Coordinate with overseas agents, customs, transporters, and warehouses.
• Prepare and process import documentation and support customs clearance.
• Update customers on shipment status and handle enquiries professionally.

Skills

Experience in freight forwarding

Good communication skills in English

Ability to multitask

Detail-oriented

Job description

Worldgate Express Services Sdn Bhd – Bukit Tinggi, Selangor

Salary range: RM 3,000 - RM 5,500 (Junior to Senior Level)

Job Summary

This role is responsible for handling customer service and coordination for freight shipments. The incumbent will liaise with customers, overseas agents, carriers, and internal departments to ensure shipments are processed accurately, on time, and in accordance with company SOPs and regulatory requirements.

What you'll be doing

• Handle end-to-end sea import shipments from pre-alert to final delivery.
• Coordinate with overseas agents, shipping lines, co-loaders, customs, transporters, and warehouses.
• Prepare and process import documentation and support customs clearance.
• Liaise with internal operations, declaration, and transport teams for smooth shipment execution.
• Update customers on shipment status and handle enquiries professionally.
• Ensure accurate billing instructions, cost checking, and proper filing in accordance with SOPs.

What we're looking for

• Minimum 2-3 years of experience in the freight forwarding industry, preferably in sea freight import.
• Familiar with sea import procedures and customs clearance.
• Good communication skills in English (Mandarin is an advantage).
• Detail-oriented, able to multitask, and work well under pressure.

What we offer

• Competitive salary package
• Medical benefits
• On-the-job training and exposure in freight forwarding operations
• Stable working environment and career development opportunities

About us

We are an established freight forwarding and logistics company with multiple branches in Malaysia. Our core services include air and sea freight, customs clearance, and related logistics solutions. We emphasize operational discipline, compliance, and service reliability in supporting our customers’ supply chain needs.