Fraud Ops Analyst - Hybrid

Citigroup Inc.; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A major financial institution is seeking a Fraud Ops Analyst in Kuala Lumpur. This entry-level position involves assisting in fraud risk management efforts, conducting analysis, and ensuring compliance with standards. The ideal candidate will have relevant experience or be a fresh graduate with strong analytical and communication skills. Proficiency in Microsoft Office is essential, and Mandarin language skills are a plus.

Qualifications

• 1-2 years of relevant experience in a related role.
• Knowledge of investigation and fraud claims process.
• Experience in trend analysis for early fraud detection.
• Familiarity with the Bank's Transactional Processing platforms.
• Strong written and verbal communication skills.
• Ability to remain unbiased in diverse environments.
• Fresh graduates encouraged to apply.
• Mandarin language skills are a plus.

Responsibilities

• Forecasting analysis and standardized fraud analysis.
• Making judgements based on practice and guidelines.
• Identifying inconsistencies in data and results.
• Assessing risk when making business decisions.
• Driving compliance with applicable laws and regulations.

Skills

Fraud analysis

Risk assessment

Data analysis

Communication

Microsoft Office

Education

Bachelor’s degree

Tools

Microsoft Access

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Relevant experience in a related role (1-2 years)
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Fresh Grad are encourage to apply
• Mandarin Language skills (added advantage)

Education:

• Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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