Fraud Ops Analyst

Citigroup Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major global financial institution in Kuala Lumpur is seeking an entry-level Fraud Ops Analyst to assist in fraud risk policy enforcement and analysis. In this role, you will perform forecasting and standardized fraud analysis while ensuring compliance with the bank's policies. The successful candidate will have relevant experience and strong communication skills, along with proficiency in Cantonese. Join the diverse team and make an impact in the financial industry.

Qualifications

• Entry-level position with responsibilities in fraud risk management.
• Ability to perform forecasting analysis and standardized fraud analysis.
• Understanding of team interactions in achieving objectives.

Responsibilities

• Assist in managing fraud losses with appropriate risk assessment.
• Identify data inconsistencies and communicate information clearly.
• Impact the business through quality task/service delivery.

Skills

Relevant experience in a related role

Knowledge of Investigation and Fraud claims process

Experience in trend analysis

Proficient in Microsoft Office and Access

Strong customer service experience

Proficient in Cantonese

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on‑job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Analyst, Fraud Ops (Internal Job Title: Fraud Ops Analyst - C09) based in Kuala Lumpur, Malaysia.

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well‑being to help plan for your future. For instance:

• We empower our employees to manage their financial well‑being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

In this role, you’re expected to:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Strong customer service experience who can cater services to our Hong Kong market, therefore candidate must be proficient in Cantonese.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

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