Fraud Investigation Analyst (1 year contract)

Youtrip; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading multi-currency payment platform in Malaysia is seeking a detail-oriented Fraud Investigation Analyst. You will conduct investigations into fraudulent activities, analyze transaction patterns, and collaborate with teams to maintain customer trust. The ideal candidate has at least 2 years of experience in fraud investigations and strong analytical skills. A passion for travel and understanding of spending behavior is a plus. This role offers the opportunity to contribute to lucrative fintech solutions in an entrepreneurial environment.

Qualifications

• At least 2 years of hands-on experience in conducting comprehensive fraud investigations.
• Excellent problem-solving skills with demonstrated experience in analytical thinking.
• Understanding of overseas spending behavior and associated risks.

Responsibilities

• Conduct thorough investigations into suspected fraudulent transactions.
• Analyse unusual transactions and recommend next steps based on fraud risk.
• Collaborate with internal teams to ensure timely and thorough investigations.
• Identify emerging fraud patterns and escalate findings for remediation.
• Maintain accurate records of investigations and actions taken.
• Provide insights and recommendations for fraud prevention initiatives.

Skills

Fraud investigation

Analytical thinking

Critical problem-solving

Attention to detail

Job description

Fraud Investigation Analyst (1 year contract)

YouTrip is the leading and fastest-growing multi-currency payment platform in Asia Pacific. In 2018, we pioneered the region's first multi-currency digital wallet. Now, YouTrip is the #1 multi-currency digital wallet trusted by millions across the region, processing over US$15 billion in total payment value annually.

Our consumer and business propositions – YouTrip and YouBiz – empower individuals and businesses with inclusive, accessible, and affordable financial solutions. YouTrip has raised over US$110 million to date, including its recent Series B round led by global venture capital firm Lightspeed Venture Partners—underscoring strong investor confidence in its mission to transform digital financial services across the Asia Pacific.

Recognised as World Economic Forum’s Global Innovator 2025, CNBC’s World’s Top Fintech Companies (2025, 2024), and LinkedIn’s Top Startup (2024, 2023), YouTrip is dedicated to creating the next generation of digital finance services for consumers and businesses.

Valuing an entrepreneurial culture of diversity and inclusion, we are seeking driven individuals to join our fast-growing regional team as we push the boundaries of innovative fintech solutions.

We are seeking a detail-oriented and proactive Fraud Investigation Analyst to join our team. The ideal candidate will conduct thorough investigations into suspected fraudulent activities, analyse complex transaction patterns and take decisive actions to mitigate financial losses while protecting customer trust and company interests.

You will:

• Conduct detailed investigations of suspected fraudulent transactions across consumer and business segments.
• Analyse escalated cases, unusual transactions, account activities, and associated data to determine fraud risk and recommend appropriate next steps
• Collaborate with internal stakeholders, including Compliance, and Customer Support, FinOps to ensure investigations are thorough, timely and maintain a positive customer experience
• Identify emerging fraud patterns, suspicious merchants and potential money-mules, escalating findings to the Team Lead for remediation measures
• Maintain accurate records of investigations, findings and actions taken, ensuring compliance with company policies and regulatory requirements
• Support ongoing fraud prevention initiatives by providing insights and recommendations based on investigative findings

You are:

• Fraud Enthusiast – You are a sharp, detail-oriented investigator with a strong passion for detecting and preventing fraudulent activity. You bring at least 2 years of hands-on experience in conducting comprehensive fraud investigations.
• Analytical & detail-oriented thinker – you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.
• Travel enthusiast – you are a passionate traveller and understand the psychology of traveller, in particular when it comes overseas spending behavior and its associated risks.
• Fearless self-starter – you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale are logical and sound. You do not mind getting your hands dirty in order to get things done in tight timeline.