Forwarding Assistant

Syarikat Perkapalan Soo Hup Seng; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Penang is seeking a meticulous Forwarding Assistant to join their dynamic team. This role involves supporting customs brokerage for imports and exports while ensuring accurate documentation and coordination with government bodies. Ideal candidates have a diploma, strong language skills, and at least one year of relevant experience. This position offers a great opportunity for growth in the logistics industry with hands-on experience in customs compliance and trade regulations.

Benefits

Hands-on experience in logistics

Path for growth

Qualifications

• At least 1 year of working experience in forwarding, customs brokerage, or logistics preferred.
• Fresh graduates are welcome to apply.
• KEK certification is a plus.

Responsibilities

• Coordinate daily shipments and transport arrangements.
• Prepare customs documentation such as K1, K2, K3, K8, K9.
• Liaise with key government bodies for regulatory approvals.
• Verify and check invoices from service providers for accuracy.

Skills

Strong proficiency in English

Strong proficiency in Bahasa Malaysia

Proficiency in Mandarin

Competent in Microsoft Office

Highly organized

Proactive problem solver

Good communicator

Team player

Education

Diploma from a recognized institution

Job description

Step Into the Heart of Trade Logistics – International & Domestic

We are looking for a meticulous and proactive Forwarding Assistant to join our dynamic team. This role is key in supporting the smooth movement of goods across both international borders and within Malaysia. If you’re passionate about logistics, customs procedures, and want to grow in a fast-paced environment, this is the role for you.

📍 Location: Georgetown, Penang | 5-Day Week + Alternate Saturday (Half Day)

Your Key Responsibilities

As a Forwarding Assistant, you’ll be actively involved in customs brokerage support for both import/export shipments. Your role includes coordinating with various stakeholders and ensuring that all documentation and regulatory requirements are met.

• Coordinate daily shipments – both international and domestic – and transport arrangement
• Prepare and process customs documentation such as K1, K2, K3, K8, K9, etc.
• Handle shipping documents like Certificates of Origin, exemptions, and permits
• Liaise with key government bodies including MAQIS, LKIM, MTIB, MIDA, MITI, CIDB, SIRIM, and others for regulatory approvals
• Submit import/export declarations and assist with resolving customs queries
• Verify and check disbursement invoices from service providers for accuracy
• Support customers with timely updates and provide professional support for inquiries or issues
• Ensure accuracy in billing, documentation, and filing
• Support clerical and administrative tasks and assist with any ad-hoc assignments

What You’ll Need

• At least a Diploma from a recognized institution (Relevant experience can substitute academic requirement)
• Minimum 1 year of working experience in forwarding, customs brokerage, or logistics preferred – fresh graduates are welcome to apply
• Strong proficiency in English and Bahasa Malaysia
• Proficiency in Mandarin is an added advantage due our client base
• Competent in Microsoft Office (Word, Excel, Outlook)
• KEK (Kursus Ejen Kastam) certification is a plus
• Must be a Malaysian citizen and willing to work in Penang Island

You’re a Great Fit If You Are:

• Highly organized with strong attention to detail and accuracy
• A proactive problem solver with a good sense of urgency and responsibility
• A good communicator, especially in customer service and agency dealings
• A team player with initiative and self-motivation
• Familiar with:
  • Customs processes & systems (including HS codes, duties, SST, and drawback claims)
  • Domestic and international freight flows (air, sea, and cross-border trucking)
  • Certificate of Origin (COO) and exemption applications

What’s In It for You?

This is a great opportunity to gain hands‑on experience in the logistics industry while building solid knowledge in customs compliance, trade regulations, and end‑to‑end shipment operations. You'll be part of a supportive team with a clear path for growth.

📩 Apply now and start your journey in the logistics industry with us!