FOOD & BEVERAGES SUPERVISOR

Mimpi Perhentian Resort; Kuala Besut; On-site; MYR 150,000 - 200,000; Full time

Job summary

A hospitality establishment in Kuala Besut, Malaysia, seeks a Restaurant Supervisor to manage daily operations and enhance guest experiences. The ideal candidate will be responsible for leading the team, addressing customer complaints, and maintaining high service standards. Applicants should have a minimum of 2 years of supervisory experience in the hospitality industry. This role offers an opportunity to work in a vibrant environment committed to excellent service.

Qualifications

• Minimum 2 years of experience in a supervisory role in a hospitality environment.
• Strong leadership skills to motivate and develop a team.
• Excellent interpersonal and communication skills.

Responsibilities

• Supervise the Food & Beverage Captain and Assistant, ensuring restaurant operations run smoothly.
• Oversee daily operations of the restaurant, ensuring service standards.
• Address customer complaints and ensure excellent satisfaction.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Problem-solving

Job description

Responsibilities

• Supervise the Food & Beverage Captain and Assistant, ensuring that restaurant operations run smoothly and efficiently.
• Oversee daily operations of the restaurant, ensuring all areas meet service standards and provide a high‑quality experience to guests.
• Address customer complaints and concerns tactfully, ensuring excellent customer satisfaction.
• Conduct monthly inventory.
• Train new staff and provide ongoing training and development opportunities for all team members.
• Attend meetings and briefings, especially in the absence of the restaurant manager.
• Continuously improve the guest experience by upholding high service and product standards.

Requirements

• Minimum 2 years of working experience in a supervisory role in a hospitality environment.
• Strong leadership skills and the ability to motivate and develop a team.
• Excellent interpersonal and communication skills.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• Ability to handle customer complaints and resolve issues in a professional manner.
• Open for Malaysian candidates only.