Floor Manager — Lead Front-of-House & Guest Experience

NINE TREE DESIGN SDN. BHD.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent hospitality establishment in Johor Bahru is searching for a Floor Manager to oversee daily operations and ensure exceptional customer service. The successful candidate will have at least 3 years of experience in floor management and be capable of mentoring staff while ensuring compliance with health and safety regulations. This full-time role offers competitive salary, bonuses, and opportunities for career advancement in a collaborative work culture.

Benefits

Competitive salary and performance-based bonuses

Opportunities for career advancement

Comprehensive health and wellness benefits

Subsidised meals and transportation allowance

Discounts on products and services

Positive, collaborative work culture

Qualifications

• Minimum 3 years of experience in a similar floor management or hospitality supervisory role.
• Thorough understanding of health, safety and security regulations in the hospitality industry.

Responsibilities

• Supervising and coordinating the work of the front‑of‑house team.
• Monitoring staff performance and providing mentoring and training.
• Ensuring compliance with all relevant health, safety and security regulations.
• Managing inventory and ordering supplies.
• Resolving customer complaints and handling difficult situations.
• Liaising with department heads to maintain seamless operations.
• Analysing data and providing recommendations to enhance business performance.

Skills

Strong communication and interpersonal skills

Excellent problem-solving and decision-making abilities

Proficiency in inventory management and cost control

Flexible and adaptable to fast-paced environments

Job description

A prominent hospitality establishment in Johor Bahru is searching for a Floor Manager to oversee daily operations and ensure exceptional customer service. The successful candidate will have at least 3 years of experience in floor management and be capable of mentoring staff while ensuring compliance with health and safety regulations. This full-time role offers competitive salary, bonuses, and opportunities for career advancement in a collaborative work culture.