Finance Shared Services: Service Management Lead

Brenntag Business Services Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global distribution company in Malaysia is seeking a Service Management Manager. This role is pivotal in overseeing the governance of Finance Shared Services, managing service delivery metrics, and fostering stakeholder relationships. Responsibilities include resolving complex issues, driving process improvements, and ensuring compliance with SLAs. Ideal candidates possess strong leadership, client communication skills, and proficiency with tools like ServiceNow and Power BI. Competitive perks, including medical and performance bonuses, are offered.

Benefits

Medical

Miscellaneous allowance

Dental

Parking

Vision

Outpatient Medical

Insurance

Performance Bonus

Qualifications

• Experience in service management and governance.
• Strong leadership and project management skills.
• Excellent relationship management abilities.

Responsibilities

• Oversee service delivery metrics for finance shared services.
• Manage escalations and resolve complex service-related issues.
• Drive process improvement initiatives.

Skills

Client communication

Service delivery metrics

Stakeholder management

Process optimization

Risk management

Power BI

Tools

ServiceNow

Power BI reporting tools

Job description

A leading global distribution company in Malaysia is seeking a Service Management Manager. This role is pivotal in overseeing the governance of Finance Shared Services, managing service delivery metrics, and fostering stakeholder relationships. Responsibilities include resolving complex issues, driving process improvements, and ensuring compliance with SLAs. Ideal candidates possess strong leadership, client communication skills, and proficiency with tools like ServiceNow and Power BI. Competitive perks, including medical and performance bonuses, are offered.