Field Engineer

Schindler Lifts; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading engineering company is seeking a candidate in Kuala Lumpur for a role focused on providing technical training and support to technicians. Responsibilities include assessing lift conditions, managing maintenance schedules, and enhancing customer relationships through effective communication. A minimum of five years in the lift industry and a degree in electrical, mechanical, or mechatronic engineering is required for this role. Strong leadership and problem-solving skills are essential.

Qualifications

• Minimum of 5 years working experience in the lift industry or other engineering companies.
• Experience in supporting technician certification and requirements.

Responsibilities

• Provide technical training and supervision to technicians.
• Assess lift & escalator condition and manage maintenance schedules.
• Respond to customer complaints and enhance customer relationships.

Skills

Technical training development

Problem-solving

Customer relationship management

Team leadership

Education

Degree in electrical, mechanical or mechatronic

Job description

To provide technical training and supervision to technician

Train, develop and assess field employees to meet the technician certification and requirement

To support SLs to troubleshoot technical problem

Perform assessment on lift & escalator condition to improve on business related area

Prepare maintenance schedule, call back, breakdown and mantrap reports

Response to customers’ complain, request and visit customer to enhance customer relationship

Support in technical report writing for chargeable work order

Manage and report CPSI schedule and completion by inspector

Manage and report FI, LPCA and etc

Manage and support in JKKP and Fire Dept. inspection

Support supervisor and technician on service & callback issue

Oversees team of Supervisors and Technicians and building teamwork through involvement, communication and motivation

We Elevate... Your Best Self

Minimum Degree in electrical, mechanical or mechatronic.

5 years working experience in lift industry or other Engineering company.