Fertility Patient Concierge: Bilingual Liaison & Care

Sunway Healthcare Group; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A healthcare organization in Selangor is seeking a compassionate individual to assist fertility patients with their treatments and ensure effective communication between patients and healthcare services. The role requires a degree in healthcare, at least one year of hospital customer service experience, and the ability to support Chinese-speaking patients. Candidates should have strong listening skills and be adept at using social media and office software to promote services and support patients effectively.

Qualifications

• Minimum 1 year hospital experience in customer service.
• Basic knowledge of medical terms is preferred.
• Ability to handle emotional situations compassionately.

Responsibilities

• Assist and coach fertility patients with their treatment.
• Promote fertility services effectively through various channels.
• Ensure attendance to the 24-hour care line for patient inquiries.

Skills

Good listening skills

Effective verbal communication

Effective written communication

Empathy

Education

Degree in Healthcare

Medical-related degree or training

Tools

Office software

Social media platforms

Job description

A healthcare organization in Selangor is seeking a compassionate individual to assist fertility patients with their treatments and ensure effective communication between patients and healthcare services. The role requires a degree in healthcare, at least one year of hospital customer service experience, and the ability to support Chinese-speaking patients. Candidates should have strong listening skills and be adept at using social media and office software to promote services and support patients effectively.