F&B Supervisor - Banquet

Four Seasons Hotels; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury hotel chain in Kuala Lumpur is seeking an F&B Supervisor - Banquet to ensure exceptional dining experiences for large events. This role involves supervising service quality, training new employees, and addressing guest needs with professionalism. Candidates must have an affinity for guest service, excellent interpersonal skills, and the ability to work flexible hours. Knowledge in food and beverage is preferred, along with proficiency in English and Bahasa Malaysia. Join a respected team focused on mutual respect and high-quality service.

Benefits

Competitive salary and benefits package

Excellent training opportunities

Complimentary accommodation at other Four Seasons

Complimentary dry cleaning for employee uniforms

Complimentary employee meals

Qualifications

• Must be able to lift up to 60lbs.
• Ability to work flexible hours, including weekends and holidays.
• Must have the right to work in Malaysia.

Responsibilities

• Provide exceptional beverage/dining experience for events.
• Ensure service quality and professionalism.
• Supervise function rooms in the absence of management.
• Handle and resolve guest concerns promptly.

Skills

Affinity for guest service

Excellent personal presentation

Interpersonal skills

Good knowledge in food and beverage

Knowledge in wine

Ability to use Micros Operating System

Excellent English proficiency

Bahasa Malaysia proficiency

Job description

About Four Seasons:

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 57 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

F&B Supervisor - Banquet

F&B Supervisor - Banquet is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The F&B Supervisor - Banquet position provides an enjoyable, expertly served beverage or dining experience for large dinners, receptions and events conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. F&B Supervisor - Banquet anticipates and services guests needs before being asked and are knowledgeable about all events options.

Responsibilities:

• The ability to follow proper payroll and uniform procedures.
• The ability to offer guests of events an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standard of excellence for quality, professionalism and friendliness.
• To have superior knowledge and be also executive efficiently the sequence of service for all events.
• The ability to anticipate and service of guest’s requirements before request is necessary.
• The ability to serve and clear food and beverage items in an unobtrusive and professional manner.
• The ability to be familiar with the wine and beverage service including stemware used and appropriate garnishes.
• To be well versed with all Food and Beverage offerings in the function spaces and be also to confidently discussed other F&B areas with guest confidently.
• The ability to train all new employee in accordance with the standard training manual.
• The ability to ensure all opening and closing side work duties assigned are completed
• To supervise the function rooms in the absence of the manager/assistant manager.
• To handle and resolve all guest concern and inform management immediately.
• To promote a positive and healthy working environment within the department and the division.
• To inspect all physical aspects of the function spaces and action accordingly.
• The ability to check and ensure that all tables are properly set, all tabletop items are clean and polished, chairs are ticked in according and the overall condition of the function spaces and the back area is defect free.
• The ability to be vigilant throughout service and ensure efficient service throughout the event anticipating every guest needs.
• The ability to carry trays, bus and reset table with linen, china, glass and silver.
• The ability to change ashtray, serve cigarettes, crumb tables and offer after events drink and cigars.
• The ability to ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolve.
• The ability to handle a guest walk out.
• The ability to service all needs for any function.
• The ability to report any accident immediately, no matter how minor to a manager.
• The ability to recognize and address potential intoxicated disruptive or undesirable guests.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to move tables and chairs.
• The ability to breakdown any buffets, displays or side stations when needed.
• The ability to clean service area when needed.
• The ability to clean the event spaces and the area surrounding it when needed.
• The ability to perform other tasks or projects as assigned by hotel management.

Qualifications:

• Poses an affinity for guest service.
• Excellent personal presentation and interpersonal skills.
• Good knowledge in food and beverage, knowledge in wine will be an advantage.
• Ability to use the Micros Operating System is an advantage.
• Ability to lift up to 60lbs.
• Excellent reading, writing, and oral proficiency in English language.
• Must be able to speak, read, and write Bahasa Malaysia.
• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.
• Must have the right to work in Malaysia.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.