F&B Service & Guest Experience Captain

Mimpi Perhentian Resort; Terengganu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment in Terengganu is seeking a dynamic service leader to enhance guest experience. The role involves guiding service associates, managing food and beverage service, and ensuring guest feedback is utilized for improvements. Responsibilities also include preparing for special occasions and maintaining high standards of food hygiene and safety. Ideal candidates will be customer-focused and possess a strong understanding of service protocols.

Responsibilities

• Motivate and guide service associates to maintain customer service skills.
• Welcome guests, take orders, and offer recommendations.
• Serve orders promptly with correct table settings.
• Seek guest feedback and communicate it with the team.
• Ensure room service orders are delivered accordingly.
• Clear soiled plates and trays promptly.
• Be sensitive to special guest food preferences.
• Prepare takeaway foods or picnic baskets as requested.
• Be well versed in food & beverage service sequence.
• Familiar with food safety requirements and hygiene standards.
• Conduct regular inventory of operating equipment.
• Ensure service team follows standard recipes.
• Control material usage to minimize wastage.
• Work closely with the kitchen team for food quality.
• Assist in buffet replenishment.
• Carry out cashiering duties and maintain cash float.
• Prepare special setups for occasions.

Job description

A hospitality establishment in Terengganu is seeking a dynamic service leader to enhance guest experience. The role involves guiding service associates, managing food and beverage service, and ensuring guest feedback is utilized for improvements. Responsibilities also include preparing for special occasions and maintaining high standards of food hygiene and safety. Ideal candidates will be customer-focused and possess a strong understanding of service protocols.