F&B OUTLET SUPERVISOR / ASSISTANT OUTLET MANAGER

LSE Attrus; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing F&B organization is seeking experienced hospitality professionals for a supervisory role in Johor Bahru. You'll oversee daily operations, lead a team ensuring exceptional service quality, and maintain high standards of cleanliness and safety. Candidates should have at least 2 years in a supervisory F&B role, strong leadership skills, and a customer-oriented mindset. Join a team committed to delivering outstanding dining experiences in a dynamic and energetic environment.

Qualifications

• Minimum 2 years of experience in an F&B supervisory or team lead role.
• Strong leadership and communication skills.
• Customer-oriented mindset with passion for service excellence.

Responsibilities

• Oversee day-to-day outlet operations ensuring quality service.
• Lead and motivate team members to deliver excellent customer service.
• Monitor manpower planning and staff performance.

Skills

Leadership

Communication

Problem-solving

Customer service

Adaptability

Education

Diploma/Degree in Hospitality or F&B Management

Job description

We are a fast-growing F&B organization dedicated to creating memorable dining experiences through quality food, warm hospitality, and exceptional service. Our team is passionate, energetic, and committed to continuous improvement. As we expand, we are seeking driven hospitality professionals who share our values and are eager to grow their careers in a dynamic and people-focused environment.

If you thrive in the world of hospitality, believe in leading by example, and enjoy creating positive guest experiences, we invite you to join our team.

Responsibilities

1) Oversee day-to-day outlet operations to ensure efficiency, quality service, and smooth workflow.

2) Lead, motivate, and guide team members to deliver excellent customer service while upholding brand standards.

3) Monitor manpower planning, staff performance, conduct coaching sessions, and support ongoing training initiatives.

4) Manage cash handling, stock control, and daily sales reporting.

5) Ensure strict compliance with cleanliness, food safety, and hygiene standards.

6) Address guest inquiries, feedback, and service issues promptly and professionally.

Requirements

1) Minimum 2 years of experience in an F&B supervisory or team lead role.

2) Strong leadership, communication, and problem-solving abilities.

3) Hands-on, proactive, and able to perform well in a fast-paced environment.

4) Customer-oriented mindset with a passion for service excellence.

5) Willing to work shifts, weekends, and public holidays.

Responsibilities

1) Assist the Assistant Operations Manager in overseeing daily outlet operations to ensure smooth service flow and outstanding guest satisfaction.

2) Lead, mentor, and coach frontline staff to maintain high service standards and product quality.

3) Support staff scheduling, training, and performance management to ensure sufficient manpower and a positive team culture.

4) Monitor inventory, manage stock ordering, and support cost-control measures to achieve operational.

5) Handle customer concerns and ensure prompt resolution to enhance the dining experience.

6) Ensure strict compliance with hygiene, food safety regulations, and company SOPs.

7) Assist in driving sales, implementing promotional activities, and improving operational efficiency.

Requirements

1) Diploma/Degree in Hospitality, F&B Management, or related field (preferred).

2) Minimum 3 years of experience in F&B operations, including supervisory or team lead experience.

3) Strong leadership, interpersonal, and communication skills.

4) Highly adaptable, action-oriented, and consistently composed when handling challenging or time-sensitive tasks.

5) Willing to work shifts, weekends, and public holidays.

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