F&B Outlet Supervisor / Assistant Manager / Manager

Carlo Rino; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A restaurant company is seeking an F&B Outlet Supervisor to manage daily operations and ensure excellent customer service. The role involves leading and training the team, managing inventory, and ensuring compliance with food safety standards. Candidates should have at least 2 years of experience in F&B, fluency in English and Mandarin/Cantonese, and be available to work flexible hours. Own transport is required for this position based in Malacca.

Qualifications

• Minimum 2 years of experience in F&B or related field.
• Proficiency in English, Bahasa Cina, Cantonese, and Bahasa Malaysia.
• Willing to work on weekends and public holidays.

Responsibilities

• Oversee daily operations of the F&B outlet.
• Ensure exceptional customer service.
• Lead and train the team on procedures.
• Monitor inventory and manage supplier relationships.
• Conduct routine checks for food safety and cleanliness.
• Support the implementation of promotions.

Skills

Leadership

Customer Service

Inventory Management

Food Safety Compliance

Sales Performance Monitoring

Education

SPM or Diploma in F&B, Hospitality, Tourism

Job description

F&B Outlet Supervisor / Assistant Manager / Manager

Daily Outlet Operations: Responsible to overseeingday-to-day operations of the F&B outlet, including ensuring equipment (eg: coffee machine, grinder, POS system) is in good working order, as well as opening and closing procedures are completed accurately.

Customer Experience & Service: Ensure all customers receive prompt, friendly and good quality service. Handle customers concerns and enquiries in a professional and timely manner.

Team Leadership & Training: Lead, motivate and train team members, including barista, cashier and service staff on procedures, product knowledge and service standards.

Inventory & Stock Control: Monitor inventory of coffee beans, pastries, ingredients and packaging materials, place orders and manage supplier relationships to ensure timely stock replenishment. Minimize wastage and track daily consumption for efficient cost control.

Food Safety & Cleanliness: Train staff on hygiene best practices and proper food handling procedures to ensure compliance with food safety, hygiene, and sanitation standards. Conduct routine checks of kitchen, prep, and service areas to maintain cleanliness.

Sales Support & Promotions: Support the implementation of promotions, seasonal offerings, and loyalty programs. Monitor daily sales performance and suggest improvements where necessary.

Administrative Tasks: Prepare staff schedules, manage attendance, and ensure adequate staffing levels. Maintain daily sales records, cash handling, basic reporting and participate in meetings with management to provide feedback and operational insights.

Job Requirements:

SPM or Diploma in F&B, Hospitality, Tourism, or a related field

Minimum 2 years of working experience in F&B or related field

Proficiency in English, Bahasa Cina, Cantonese and Bahasa Malaysia. We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.

Willing to work on weekends, public holidays, and shift duty

Based in Melaka, own transport and willing to travel