F&B Captain

ibis, ibis Styles, ibis budget; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic hospitality establishment in Sepang, Malaysia is seeking an experienced F&B Captain to ensure exceptional dining experiences and lead the service team. The ideal candidate will have at least 2 years of experience in F&B roles, excellent guest interaction skills, and a disciplined attitude. This role offers opportunities for career growth within the Accor Group, and candidates must have a diploma in Hotel Management or related fields. Join us in creating memorable dining experiences while adhering to high standards of service.

Benefits

Exclusive benefits specific to the sector

Career opportunities within Accor Group

Qualifications

• Minimum 2 years working experience as an F&B Captain in restaurant, banquet operations, or in-room dining.
• Disciplined and self-motivated.
• Good personal hygiene and neat appearance.

Responsibilities

• Greet and interact with guests, addressing inquiries, concerns, and special requests promptly.
• Handle cashier operations and ensure correct billings.
• Manage staff schedules and operational logistics.
• Train new team members and conduct regular team meetings.
• Liaise between the kitchen and service areas to ensure smooth operations.

Skills

Guest interaction

Cash handling

Staff management

Operational logistics

Health and safety protocols

Education

SPM/Diploma in Hotel Management/Catering & Events

Job description

Company Description

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world.

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

We are seeking an experienced and dynamic F&B Captain to join our team in Sepang, Malaysia. As an F&B Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and motivating our service team.

• Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally.
• Handle cashier operations: ensure all bills are correctly charged, appropriate change is returned for cash payments, and correct amounts are entered for credit card, e‑wallet, and online payments. All bills must be posted, closed immediately in POS upon guest’s payment received.
• Keep work stations organised, clean, neat and ensure required mise‑en‑place are ready/top‑up.
• Ensure consistent high‑level service and maintain customer satisfaction.
• Manage staff schedules and handle operational logistics.
• Liaise between the kitchen and service areas to ensure smooth operations.
• Address and resolve guest complaints and concerns efficiently.
• Maintain inventory and report needs for supplies and equipment.
• Train new team members and conduct regular team meetings.
• Implement and monitor health and safety protocols.
• Assist the F&B Supervisor as required.
• Contribute to the development and implementation of service improvement initiatives.
• Ensure working areas, furnishings and equipment are well‑maintained to a high standard of cleanliness, proper functionality, safety, and zero faults.
• Maintain par levels of guest’s operating supplies and F&B stock, ensuring item availability.
• Report all maintenance defects immediately to the departmental managers and liaise with Engineering Department for follow‑up.
• Work in conjunction with departmental manager’s guidance on operation best practices.
• Attend to guest feedback/complaints or compliments; refer them to Supervisor/Department’s Manager on‑duty for corrective action or service recovery as needed.

Qualifications

• Candidate must possess at least SPM/Diploma in Hotel Management/Catering & Events.
• Minimum 2 years working experience as an F&B Captain in restaurant, banquet operations, or in‑room dining.
• Disciplined and self‑motivated.
• Good personal hygiene and neat appearance.

Additional Information

Inspired Place for inspiring People. Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6‑minute drive from KLIA, we offer a resort‑inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.

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