F&B Assistant

Hilton Worldwide, Inc.; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Food and Beverage Assistant to deliver exceptional service at their Melaka location. In this role, you will work in various areas including the bar, restaurant, and room service. Ideal candidates will have strong customer service skills, flexibility, and a commitment to maintaining hygiene standards. You will be responsible for taking orders, managing guest queries, and ensuring compliance with health regulations. Join the team to help create remarkable hospitality experiences.

Qualifications

• Commitment to delivering high levels of customer service.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.

Responsibilities

• Deliver an excellent Guest and Member experience.
• Take and deliver customer orders with high levels of service.
• Ensure compliance with health and safety legislation.

Skills

Customer service

Flexibility

Teamwork

Job description

Job Description - F&B Assistant (HOT0C80Z)

F&B Assistant (Job Number: HOT0C80Z)

Work Locations

DoubleTree by Hilton Melaka 23 Jalan Melaka Raya Melaka TBD

A Food and Beverage Assistant is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets.

Responsibilities

As a Food and Beverage Assistant, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Food and Beverage Assistant will also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Follow cash handling procedures
• Manage guest queries in a timely and efficient manner
• Up-sell with latest departmental incentives
• Ensure compliance of brand standards
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Food and Beverage Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Commitment to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Food and Beverage and/or industry experience
• Experience with cash handling

Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!