EXP Finance SSC_Senior Associate - Quality

DHL; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company based in Petaling Jaya, Malaysia, seeks a professional to reconcile invoiced information and payment data while acting as a primary problem solver for discrepancies. The ideal candidate will possess strong analytical skills, a University Degree or equivalent experience, and proficiency in Microsoft Excel and SAP. This role requires at least 1.5 years of experience and involves working collaboratively with various teams to ensure customers are satisfied and processes are optimized.

Qualifications

• Minimum 1.5 years experience in a similar position.
• Ability to work evening shifts, public holidays, or weekends when required.
• Strong logical thinking skills to analyze data.

Responsibilities

• Reconcile invoiced information with payment data accurately and timely.
• Act as primary problem solver for shipment discrepancies.
• Create and maintain tracking reports related to country ageing performance.

Skills

Analytical skills

Communication in English

Attention to detail

Problem-solving

Customer orientation

Team player

Education

University Degree or equivalent by experience

Tools

Microsoft Excel

SAP

Job description

Description - External

• Reconcile invoiced information with payment data accurately and timely.
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Appropriate handling of sensitive information,High level of attention to detail
• Responds to inquiries regarding policies and procedures
• Act as primary problem solver concerning cash and duty shipment discrepancies
• Create and maintain tracking reports in relation to country ageing performance
• Prepare weekly outstanding open item reportonly timely manner
• Provide support for internal projectstransition/ centralization
• Participate in internal and/or external meeting with all stakeholders
• Able to investigate and resolve queries according to Service Line Agreements.
• Contribute to capture potential Revenue Leakagefor shipment with discrepancies

Qualifications - External

• University Degree or equivalent by experience
• Well verse with Microsoft Excel and SAP.
• At least 1.5 year experience in similar position
• Good communication in English: Oral and Written
• Ability to analyze with logical thinking process.
• Attention to details and able to meet tight deadline
• Able to work on evening shift, public holidays or weekend when required
• Engage, communicate and build network with the AR, RTR, Billing, BPO teams
• Customer oriented
• Process oriented and able to work under pressure
• Team Player and highly collaborative