Executive, Township & Community Services

Sime Darby Property; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading property development company in Malaysia is seeking an individual to manage communication with stakeholders including residents and contractors. Responsibilities include overseeing the handover process, ensuring township amenities are maintained, and addressing purchaser concerns. The ideal candidate should have a degree in a relevant field and possess strong project management and customer service skills. This role offers a dynamic work environment with opportunities to engage in community activities.

Qualifications

• Proven ability to manage stakeholders effectively.
• Experience in monitoring and managing handover processes.
• Strong aptitude for report preparation and communication.

Responsibilities

• Manage communication with stakeholders including residents and contractors.
• Monitor ongoing projects and resolutions of issues.
• Coordinate township activities and handle complaints from purchasers.

Skills

Communication

Project Management

Customer Service

Problem-solving

Education

Degree in Engineering/Construction Management/Project Management/Architecture/Property Management/Facilities Management/Customer Service

Job description

Job Purpose

To manage proper communication with all stakeholders in terms of engagement including but not limited to residents, consultants, contractors and government agencies.

Job Responsibilities

• Responsible in monitoring all Handing Over matters carried out by the team from pre-Handover to the physical Handover date (as per the SOP). This includes the management of the following:
• Schedule appointments for key handing over to customers and update Handover Schedule record
• Liaise with Project Maintenance on the date of Handing Over
• Prepare Hand Over Kit
• Carry out personalized Handover of documents and keys to the purchasers in the office
• Ensure all automation process are in order

• To monitor the facilities and amenities for the Township are in order and maintained
• Responsible for co-ordinating with the respective relevant departments in addressing and resolving concerns highlighted by Purchasers and community in the Township under his/her care. Amongst issues of concern will be related to legal matter, Sales, Maintenance, Project Management and Credit matters.
• Implement and co-ordinate Township activities
• Amongst activities involved are:
  • Implement all policies, activities, procedures, instructions as per Standard Operation Procedure
  • Carry out frequent check on documentation for audit purpose
  • Attend to complaints made by purchasers through e-mail, fax, walk-in, letters and telephone
  • Monitor the recording or updating of defect entries into the data system
  • Monitor rectification of defective works carry out by contractor as per S.O. certification within defect liability period
  • Liaise with Architect, Consultant, Project Team and Purchasers pertaining to non-DLP complaints including distressed units
  • Prepare draft of outgoing correspondence to customer for QCS Manager review
  • Communicate with purchasers on any issues highlighted
  • Create and maintain good rapport with internal and external customers
  • Provide relevant information (e.g. Weekly Report) to QCS Manager
  • Prepare reports of handing over of keys and defect analysis
  • Coordinate for call of tenders on purchase or maintenance of Township and prepare approval papers for QCS Manager to review
  • Monitor the performance of contractors/vendors and works carried out until completion. Verification of work is required for payment approval
  • Liaise with Authorities such as local authorities/TNB/SYABAS/IWK on any issues related to the maintenance of the Township for handed over areas and utility bills issues with purchasers
  • Get involved in Community activities
  • Carry out all other works deemed necessary by superior

Education/Professional Qualification

• Degree in Engineering/Construction Management/Project Management/ Architecture/ Property Management/Facilities Management/Customer Service