Executive Technical Support - (Vietnamese and English Language Support)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technical support company in Kuala Lumpur is seeking an Executive Technical Support representative to provide premium assistance to Lenovo users. The role requires proficiency in both Vietnamese and English, along with a commitment to resolving customer issues effectively. Fresh graduates are encouraged to apply, with responsibilities including customer interactions, case resolution, and participation in team trainings. Attractive salary and benefits package are offered, suited for individuals eager to start their careers in tech support.

Benefits

Attractive Salary (RM 3,000 - RM 4,000)

Housing Allowance (RM500)

Performance-related bonus

15 days annual leave

14 days medical leave

Medical and hospitalization coverage

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in handling technical issues preferred.
• Strong commitment to teamwork and leadership adherence.

Responsibilities

• Assist customers with technical issues via calls and digital support.
• Resolve technical cases and keep customers updated.
• Participate in training and team meetings.

Skills

Good communication skills in Vietnamese

Good communication skills in English

Technical knowledge with problem solving skills

Understanding of desktop and laptop hardware

Education

Degree, Diploma or equivalent qualification

Tools

Microsoft Operating Systems

Office Suites

Job description

Executive Technical Support - (Vietnamese and English Language Support)

As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.

The Position

As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.

The Responsibilities of the Role

• Receive calls and digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Resolve cases from end to end, follow up and regularly update customers on case progress, ensuring excellent customer service.
• Stay abreast of new processes and product releases by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities for improvement.

Skill Requirements

• Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
• Good communication skills in Vietnamese and English language to read, write and speak.
• Fresh graduate with good English communication skills and personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package

• Attractive Salary (RM 3,000 - RM 4,000).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required

• Entry Level

Location

• Kuala Lumpur, WP, Malaysia.

Employment Type

• Full Time.