Executive Technical Support (Thai and English Language Support)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT support company is seeking an Executive Technical Support to provide premium service for Lenovo users. This entry-level role requires proficiency in both Thai and English, along with technical knowledge of hardware and operating systems. Candidates will assist customers with technical issues and ensure excellent service. The position offers an attractive salary ranging from RM 3,500 to RM 4,000, along with performance-related bonuses and comprehensive medical coverage.

Benefits

Attractive Salary

Performance related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Qualifications

• Degree or diploma or equivalent professional qualification; fresh graduates encouraged.
• Strong problem solving and troubleshooting skills.
• Ability to speak, read, and write in English and Thai.

Responsibilities

• Deliver premium technical support and customer service to Lenovo users.
• Resolve technical issues from end to end with excellent service.
• Stay updated on new processes and products.

Skills

English language proficiency

Thai language proficiency

Problem solving skills

Technical knowledge of hardware

Technical knowledge of Microsoft Operating Systems

Education

Degree or Diploma

Job description

Executive Technical Support (Thai and English Language Support)

Job Description

The Responsibilities of the Role:

• As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.

Skill Requirements:

• Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
• English and Thai language – to Speak, Read, and Write.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package :

• Attractive Salary (RM 3,500 - RM 4,000)
• Performance related bonus for confirmed staff.
• Annual Leave 15 days
• Medical Leave 14 days
• Medical and hospitalization coverage

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.