Executive Technical Support (Tagalog Language Support)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur seeks to hire a candidate for a technical support role. The ideal candidate should be fluent in Tagalog and English, possess problem-solving skills, and be committed to excellent customer service. Responsibilities include assisting customers with technical issues across various devices, following up on cases, and staying updated on product developments. The role offers an attractive salary package with additional benefits.

Benefits

Attractive salary

Housing allowance

Performance-related bonus

Annual leave

Medical leave

Medical and hospitalization coverage

Qualifications

• Must speak, read, and write in Tagalog.
• Fresh graduates are encouraged to apply.
• Understanding hardware technology of desktops and laptops required.

Responsibilities

• Assist customers with technical issues over calls or digital interactions.
• Provide technical resolutions or dispatch for service.
• Follow up with customers on case progress and resolutions.
• Stay updated on processes and products.

Skills

Tagalog language proficiency

English communication skills

Technical problem-solving skills

Customer service skills

Education

Degree or Diploma

Tools

Microsoft Operating Systems

Microsoft Office Suite

Job description

Responsibilities of the Role

• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
• Demonstrate the required maturity to work from home/remotely under minimum supervision.

Requirements for the Role

• Degree, Diploma or an equivalent professional qualification.
• Tagalog language – to Speak, Read, and Write.
• Fresh graduates with good English and Tagalog communication skills and personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.
• Excellent customer service skills and professionalism in spoken and written Tagalog& English languages.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package

• Attractive Salary (RM3,000 – RM4,000).
• Housing Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.
• Working Location: Kuala Lumpur.