Executive Technical Support - Native in Thai

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technical support company in Kuala Lumpur is seeking a Technical Support Executive who is fluent in Thai. The ideal candidate will be responsible for diagnosing and resolving technical issues, assisting customers and engineers, and maintaining high standards of service. Applicants should possess a relevant degree, strong communication and troubleshooting skills, and an ability to thrive in a fast-paced environment. The role offers an attractive salary and various benefits including medical insurance and medical leave.

Benefits

Attractive Salary (RM 3,500 – 4,500)

Performance related bonus

14 days Medical Leave

Medical and hospitalization insurance coverage

Qualifications

• Degree in IT, Computer Science or Engineering.
• Proven ability to troubleshoot client solutions.
• Effective communication skills in both written and verbal English and Thai.

Responsibilities

• Assist customers and field engineers in diagnosing problems with technical issues.
• Monitor and track issues to ensure resolution.
• Answer support queries via phone, email, and face-to-face.

Skills

Effective communication skills in English and Thai

Problem solving skills

Ability to prioritize in a fast-paced environment

Strong knowledge of MS products

Ability to troubleshoot client solutions

Willingness to learn

Education

Degree in IT, Computer Science or Engineering

Job description

Executive Technical Support - Native in Thai

Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.

Troubleshooting to identify hardware or software products that are defective.

Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.

Provides input on recurring customer problems and shares that information with other technical team members when relevant.

Working with the TAM Team monitors and tracks issues to ensure accurate resolution.

Monitors own “Open Case” workload and drives to closure.

Answering support queries via phone, email, messaging, helpdesk applications and face to face.

Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.

Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.

Packaging, deployment, and patching of applications.

Assistance with maintenance and support of deployment infrastructure.

Provide support and ownership for on-going company audits and/or certification requirements.

Monitor team adherence to policies and procedures.

Network monitoring and maintenance.

Qualifications

• Degree in IT, Computer Science or Engineering.
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels – written and verbal – English and Thai language.
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.
• Display excellent communication, problem solving and people skills.
• Display willingness to learn/fast learner.
• Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility.
• Good ability to communicate ideas, sound knowledge of MS products.
• Strong Services Industry and “ITIL” acumen.

Benefits & Compensation

• Attractive Salary (RM 3,500 – 4,500).
• Performance related bonus on a quarterly basis for confirmed staff.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.