Executive - Technical Support (English, Mandarin and Cantonese Language Support)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technical support company in Kuala Lumpur is seeking a Technical Support Executive fluent in English, Mandarin, and Cantonese. The role involves assisting customers with technical issues related to computers and devices, ensuring they receive timely resolutions. Successful candidates should possess a degree or diploma with good communication skills. The company provides an attractive salary package including a language allowance and performance bonuses, along with annual leave and medical coverage.

Benefits

Attractive salary

Language allowance

Performance-related bonus

Annual leave of 15 days

Medical and hospitalization coverage

Qualifications

• Degree, Diploma or equivalent professional qualification required.
• Excellent command of English, Mandarin and Cantonese is essential.
• Fresh graduates with relevant communication and technical skills are encouraged.

Responsibilities

• Assist customers with technical issues via calls and digital interactions.
• Resolve technical problems from end to end.
• Provide feedback for process improvements and meet KPIs.

Skills

Proficiency in English

Proficiency in Mandarin

Proficiency in Cantonese

Problem solving skills

Communication skills

Education

Degree or Diploma

Tools

Microsoft Operating Systems

Office Suites

Job description

Executive - Technical Support (English, Mandarin and Cantonese Language Support)

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Job Description

The Responsibilities of the Role:

• Executive Technical Support must have native proficiency in written, read and spoken English, Mandarin and Cantonese.
• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities for improvement.
• Demonstrate the required maturity to work from home/remotely under minimum supervision.
• Expected to meet the Key Performance Indicators (KPI).

Skill Requirements:

• Degree, Diploma or an equivalent professional qualification.
• Excellent command of spoken and written English, Mandarin and Cantonese.
• Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.

The Package :

• Attractive Salary (RM3,000 – RM4,000).
• Language Allowance (RM500).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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