Executive Technical Support (English and Indonesia Language Support)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology support company is seeking an Executive Technical Support representative fluent in English and Indonesian. This entry-level position involves assisting customers with technical issues across various devices. Responsibilities include resolving cases efficiently and maintaining customer satisfaction through effective communication. Candidates should possess a relevant degree or diploma and technical skills in troubleshooting. Competitive salary and benefits offered, including 15 days of annual leave and medical coverage.

Benefits

Attractive Salary

Performance related bonus

15 days Annual Leave

14 days Medical Leave

Medical and hospitalization coverage

Qualifications

• Good communication skills in both English and Indonesian.
• Fresh graduates are encouraged to apply.
• Strong commitment to teamwork and ability to follow leadership.

Responsibilities

• Assist customers with technical issues via calls and digital interactions.
• Provide technical resolutions and follow up on cases.
• Meet Key Performance Indicators (KPI) and provide feedback for improvements.

Skills

Communication skills in English and Indonesian

Problem solving and troubleshooting skills

Technical knowledge on Microsoft Operating Systems & Office Suites

Ability to work under minimum supervision

Education

Degree or Diploma

Tools

Computers/Laptops

Desktop and tablet technology

Job description

Executive Technical Support (English and Indonesia Language Support)

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Job Description

The Responsibilities of the Role:

• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions, and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
• Demonstrate the required maturity to work from home/remotely under minimum supervision.
• Expected to meet the Key Performance Indicators (KPI).

Skill Requirements:

• Degree or Diploma qualification are encouraged to apply.
• Good communication skills in English and Indonesia language – to read, write and speak.
• Fresh graduate with good personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.
• Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

The Package :

• Attractive Salary (RM 3,000 – RM 4,000)
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Entry Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.

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