Executive / Senior Executive, E-Commerce

Bonia; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company based in Kuala Lumpur seeks an experienced Executive / Senior Executive to manage its online operations. You will maintain stock accuracy, coordinate with warehouses, and handle customer inquiries. Ideal candidates should have over 2 years of experience in retail or e-commerce, possess strong analytical and communication skills, and be able to manage multiple projects effectively. Join a dynamic team and contribute to our growing e-commerce success.

Qualifications

• At least 2+ years of experience in retail / e-commerce.
• Ability to perform basic data reporting and competitor analysis.
• Strong communication skills and ability to work with cross-functional teams.
• Ability to organize, prioritize and manage multiple projects in tight timelines.
• Adaptable, flexible, responsible and resourceful.

Responsibilities

• Maintain accurate stock levels and system updates.
• Coordinate with warehouses on deliveries, returns, and stock issues.
• Perform monthly stock audits and resolve discrepancies.
• Activate and update product listings and monthly Sales Page.
• Liaise with internal teams to resolve customer or content issues.
• Manage marketplace campaigns and social commerce activities.
• Update and optimise shop homepages, categories, and content via CMS.
• Handle customer enquiries across email, e-commerce platforms, and social media.

Skills

Analytical skills

Communication skills

Project management

Job description

Executive / Senior Executive, E-Commerce

Maintain accurate stock levels and system updates.

Coordinate with warehouses on deliveries, returns, and stock issues.

Perform monthly stock audits and resolve discrepancies.

Product Management

Activate and update product listings and monthly Sales Page.

Liaise with internal teams to resolve customer or content issues.

Coordinate product photoshoots according to launch timelines.

Shop & Marketplace Management

Manage marketplace campaigns and social commerce activities.

Update and optimise shop homepages, categories, and content via CMS.

Monitor site bugs, conduct testing, and propose platform improvements.

Perform competitor checks and support traffic growth with marketing teams.

Customer Service & Order Management

Handle customer enquiries across email, e-commerce platforms, and social media.

Guide customers to purchase and ensure positive service experience.

Process orders, investigate payment issues, detect fraud, and manage refunds/returns.

Prepare monthly service reports on enquiries and order volumes.

Job Requirements

• At least 2+ years of experience in retail / e-commerce.
• Good analytical skills with the ability to perform basic data reporting and competitor analysis.
• Strong communication skills and ability to work with cross-functional teams.
• Ability to organize, prioritize and manage multiple projects in tight timelines.
• Adaptable, flexible, responsible and resourceful.

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