Executive Secretary

Mercure Hotels; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent hotel chain is seeking a skilled individual to manage the General Manager's diary, coordinate meetings, and handle communication across departments. Ideal candidates will have a diploma and at least 2 years of secretarial experience at a senior management level. Proficiency in English and MS Office tools is essential. The successful applicant will contribute to a supportive environment and enjoy significant growth opportunities within the hospitality industry.

Benefits

Exclusive benefits in the hospitality sector

Career growth opportunities

Qualifications

• Minimum 2 years of secretarial experience with at least 1 year at a senior management level.
• Excellent reading, writing and oral proficiency in English.
• Good working knowledge of MS Excel, Word, and PowerPoint.

Responsibilities

• Manage the General Manager’s diary to coordinate meetings and appointments.
• Screen and handle telephone calls, mails, and emails.
• Prepare and manage correspondences for the General Manager’s signature.
• Coordinate communication with various departments and levels of staff.
• Attend to residents' special requests or complaints directed to the General Manager.

Skills

Proficient in English

MS Excel

MS Word

MS PowerPoint

Education

Diploma education

Job description

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.

Job Description

• Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
• Screen/handle telephone calls, appointments, mails and emails and take action accordingly
• Take minutes at the Executive Committee Meeting
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
• Prepare and manage correspondences with internal and external parties for General Manager’s signature
• Attend to requests from divisional, corporate or owners offices and facilitate it accordingly
• Attend to residents/patrons’ special requests or complaints that are directed to the General Manager
• Co-ordinate travel arrangements in a highly efficient manner and prepare detailed travel file accordingly
• Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g. leave application forms, travel approval forms, expense claims reports, etc.
• Maintain systematic up-to-date filing and tracing systems
• Maintain and update Executive Committee and Department Heads’ personal files kept in the General Manager’s office
• Maintain and update Executive Committee and Department Heads’ leave record
• Maintain and update ‘Manager-On-Duty’ schedule
• Prepare monthly financial data reports
• Maintain confidentiality of sensitive matters/issues
• Manage and upkeep the functionality and cleanliness of the office
• Ensure adequate stock of office stationery
• Maintain a high level of professionalism and project a positive image of the organization.
• Positions are open for Malaysians & Permanent Resident only.

Qualifications

• Diploma education
• Minimum 2 years of secretarial experience with at least 1 year serving the senior management level
• Excellent reading, writing and oral proficiency in English language
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart.

Join us and become a Heartist®.