EXECUTIVE - SALES OPERATIONS

Hartalega; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing company in Kuala Lumpur is seeking a candidate to manage Sales Operations. The role includes maintaining compliance with quality certifications, preparing KPI updates, and supervising Customer Assistants. The ideal candidate holds a Bachelor’s degree in Sales/Marketing, has at least 2 years of relevant experience, and is proficient in management reporting. This position requires a proactive approach to foster operational excellence within the team.

Qualifications

• Minimum 2 years of experience with similar roles or fresh graduate.
• Experience in managing administrative tasks and reports.

Responsibilities

• Manage the Sales Operation Process guided by established SOP and WI.
• Maintain compliance with company’s quality certifications.
• Prepare KPI updates for department achievement tracking.
• Supervise Customer Assistants and coordinate between teams.
• Responsible for annual training schedule and training needs identification.

Skills

Good in figures and management reporting

Ability to liaise with competitors and suppliers

Education

Bachelor Degree in Sales/Marketing or equivalent sales field

Job description

• To manage the Sales Operation Process be guided by the SOP and WI established.
• To maintain overall office administrative system for Sales Department.
• To maintain the department be compliance with company’s quality certifications.
• To maintain/improve the office’s condition be compliance to ISO 140001, OHSAS 18001 and 5S.
• To manage new Sales Operation process practises from BPR discussion.
• To prepare KPI Updates for department’s achievement tracking.
• To generate report required by management.
• To prepare master price.
• To assist in chairing weekly Sales Operation meeting.
• To support operations by supervising Customer Assistants.
• To support operations by co-ordinate between sales team and internal customers.
• To maintain the department be compliance with HR’s rules and regulation.
• To handle yearly project.
• To handle and manage all administrative task.
• Key assistant to Sales Operation Senior Executive and Manager.
• Provide training, guidance, and coaching to subordinates.
• Any other tasks assigned by the superior.

DUTIES AND RESPONSIBILITIES

• Responsible for business process practises as established.
• Continually review the established SOP and / or WI for improve purpose.
• Creating new SOP and / or WI when necessary.
• Responsible for up keeping filing system with compliance to company’s quality certifications (example: agreement).
• Handling fire drill program.
• Handling Internal and External Audits.
• Handling new development of control document (example: Customer Requirement File).
• Handling new project for Sales Operation improvement.
• Responsible for accuracy of report for KPI Tracking.
• Responsible to generate and prepare the required report.
• Responsible for the master price list and its accuracy.
• Responsible for Sales Operation meeting minutes.
• Responsible for Customer Survey Analysis Report.
• Training, coach and motivate Customer Assistants NE6 and below.
• Responsible for planning for annual training schedule and identify training needs for Customer Assistant.
• Responsible to act as liaison within sales team and relevant department at the factory.
• Responsible for controlling and monitoring office expenditure.
• Communicate with contracted vendors and new office’s owner on their service contracts, services provided and payment.
• Responsible for the sufficiency of glove samples at the storage.
• Attend and support exhibition.
• Responsible for the attendance records of Customer Assistants NE6 and below.
• Any other task assigned by the superior.

REQUIREMENTS

Education:

• Bachelor Degree in Sales/Marketing or equivalent sales field.

Work Experience:

• Minimum 2 years of experience with similar roles and responsibilities preferred or fresh graduate.

Technical and Professional Knowledge:

• Good in figures and management reporting
• Able to liaise with competitor, suppliers for market information.