Executive, Regulatory and Compliance Unit (RCU)

Malaysian Communications and Multimedia Commission; Bintulu; On-site; MYR 200,000 - 250,000; Full time

Job summary

A government agency is seeking an Executive for the Regulatory and Compliance Unit in Bintulu, Sarawak. The role entails managing compliance activities, addressing public complaints, and collaborating with stakeholders and law enforcement agencies. Candidates must have a Bachelor’s Degree in a relevant field along with 1-4 years of experience. Strong analytical and communication skills are essential. This position involves technical assistance and compliance checks to ensure all regulatory functions are met. Benefits include annual leave and medical coverage.

Benefits

Annual Leave

Medical

SOCSO & Personal Accident

Qualifications

• Minimum 1-4 years work experience in related field.
• Ability to convey complex technical issues to non-technical stakeholders.
• Capable of analyzing technical challenges and devising effective solutions.
• Will need to work under pressure and manage dynamic priorities.

Responsibilities

• Address and resolve public complaints according to SOP and regulations.
• Conduct consumer awareness programmes for stakeholders.
• Engage in inter-agency collaboration efforts.
• Support onsite inspections and audits for regulatory compliance.
• Prepare compliance reports for audits.

Skills

Stakeholder coordination

Service standards

Issue tracking

Strong verbal and written communication

Problem-solving and analytical thinking

Attention to detail and accuracy

Adaptability and resilience

Education

Bachelor’s Degree in Law / Business Administration / Computer Science / Information Technology

Job description

Executive, Regulatory and Compliance Unit (RCU)

Responsible for facilitating and executing the operations of the Regulatory and Compliance Unit to ensure all compliance activities, complaint handling, and other regulatory functions at the branch level, including ad hoc tasks, are well managed and adhere to SOPs and guidelines.

Job Responsibilities

Effectively address and resolve public complaints in line with SOP and regulations.

Facilitate and conduct consumer awareness programmes to stakeholders (public and government agencies) pertaining to CMA.

Assist in providing technical assistance and managing appropriate recommendations to address and resolve identified issues to other law enforcement agencies and engage in inter‑agency collaboration efforts.

Handle complaint management system and interaction with other complaint system including ICMS, Talikhidmat, CFM etc.

Assist Region Enforcement Unit in conducting and coordinating preliminary information gathering and other investigation activities.

Support cross unit activities for onsite inspections, audits to ensure regulatory compliance.

Maintain operational records and evidence repositories at Branch level to support audits.

Prepare compliance reports to support branch and HQ decision making.

Monitor complaint trends to identify recurring issues that need escalation.

Conduct compliance checks to verify service provider adherence to regulatory requirements.

Qualification & Work Experience

Minimum Bachelor’s Degree / Professional Qualifications in Law / Business Administration/ Computer Science/ Information Technology or equivalent.

Minimum 1-4 years work experience.

Stakeholder coordination.

Service standards.

Issue tracking.

Communication Skills: Strong verbal and written communication skills to convey complex technical issues to non-technical stakeholders.

Problem‑Solving and Analytical Thinking: Capability to analyze technical challenges, devise effective solutions, and make informed decisions under pressure.

Attention to Detail and Accuracy: Ensures precision in project planning, execution, and monitoring.

Adaptability and Resilience: Able to work under pressure, managing changing priorities and dynamic environments.

Candidate must be willing to work in Bintulu, Sarawak.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?

Perks and Benefits

• Annual Leave
• Medical
• SOCSO & Personal Accident