Executive - Operation Improvements

Aeon Credit Service; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a qualified individual for a project management role focused on improving operations, ensuring compliance, and enhancing customer satisfaction. The ideal candidate should have a diploma or degree, 1 to 2 years of relevant experience, good communication skills in English and Bahasa Malaysia, and proficiency in MS Office. This position emphasizes process analysis, technology integration, and customer service excellence.

Qualifications

• Minimum 1 to 2 years working experience in project management or related field.
• Knowledge of banking and financial institutions operations is preferred.
• Ability to communicate effectively in English and Bahasa Malaysia.

Responsibilities

• Analyze existing processes to identify inefficiencies.
• Implement technology improvements and optimize workflows.
• Ensure compliance with laws and maintain quality control.

Skills

Project Management

Communication

Negotiation

Listening Skills

Interpersonal Skills

Education

Diploma or Degree in relevant disciplines

Tools

MS Office

Job description

1) Identifying and Addressing Inefficiencie

• Process Analysis: Analyze existing processes to identify bottlenecks, redundancies, and areas where improvements can be made.
• Data Analysis: Use data to track performance, identify trends, and pinpoint areas for improvement.
• Problem Solving: Develop and implement solutions to address identified issues, ensuring they are effective and sustainable.

2) Implementing Improvement Strategies

• Process Optimization: Streamline workflows, reduce steps, and automate tasks to improve efficiency.
• Technology Integration: Implement new technologies to improve operations, such as automation, data analytics, or CRM systems.
• Resource Management: Optimize resource allocation, including personnel, equipment, and budget, to maximize productivity.
• Project Management: Manage projects related to operational improvements, ensuring they are completed on time and within budget.

3) Ensuring Compliance and Quality

• Regulatory Compliance: Ensure that all operations comply with relevant laws, regulations, and industry standards.
• Quality Control: Implement quality control measures to ensure that products or services meet required standards.
• Safety: Ensure a safe working environment for employees and customers.
• Data Privacy: Maintain data privacy in line with global and local requirements.

4) Enhancing Customer Satisfaction and Productivity

• Customer Service: Improve customer service processes to increase satisfaction and loyalty.
• Product/Service Quality: Enhance the quality of products or services to meet and exceed customer expectations.
• Employee Engagement: Foster a positive and productive work environment by engaging employees and providing opportunities for growth.
• Cost Reduction: Identify and implement cost-saving measures without compromising quality or customer satisfaction.

Job Requirements

• Diploma or Degree holder or professional qualification in relevant disciplines.
• Minimum 1 to 2 years working experience in any project management or any related field.
• Relevant exposures and knowledge in banking / financial institutions is preferred.
• Good PC skills and proficient in MS Office applications.
• Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
• Good listening and persuasion skills and ability to support and assist other team member.
• Knowledge of Malaysia Law, Bank Negara related guidelines and banking / financial institutions operation.
• Excellent interpersonal skills and a good team player.
• Communicate effectively to various groups of people and portray a pleasant personality.
• Expands additional personal effort to ensure excellent customer service is provided.
• Willing to handle multiple tasks simultaneously and work flexible hours to carry out tight schedule.
• Self-discipline, good punctuality, and attendance rate.

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