Executive – Network Operation Centre (Klang Valley)

Razr Corp; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT support company in Klang Valley is seeking an IT Support Specialist to provide technical support for end-users, troubleshoot computer and network issues, and maintain excellent customer service. Candidates should possess a Diploma or Degree in IT, along with strong communication skills and experience with ticket-based systems. The role offers an attractive salary package alongside performance-related bonuses and medical coverage.

Benefits

Performance related bonus

Medical and hospitalization coverage

Attractive salary

Qualifications

• Minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills in English.
• Experience working with ticket-based systems.
• Troubleshooting and resolving issues with PCs and laptops.

Responsibilities

• Provide day-to-day delivery and technical support for end-users.
• Support Microsoft Windows and troubleshoot network issues.
• Maintain updated knowledge of policies and procedures.
• Participate in 24/7 on-call support activities.

Skills

Communication skills

Customer service skills

Attention to details

Troubleshooting

Knowledge of Windows and OS X

Experience with VOIP systems

Experience with ticket-based systems

Knowledge of IP networks (DNS, DHCP)

Experience with remote support

Backup and server experience

Education

Diploma/Degree in IT related disciplines

Job description

Key Responsibilities

• Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile devices, AV systems and familiar with retail store support via ticketing and phone support and onsite support as required.
• Support Microsoft Windows (MacOS knowledge an added advantage).
• Diagnosing and troubleshooting computer and general network issues.
• Provide timely resolution of end user problems as per SLA.
• Provide support for field personnel remote communications and connectivity.
• Basic administration of phone systems.
• Perform other duties as required by company management and outside business associates.
• Exercise independent judgment consistent with department guidelines / standards.
• Organize and prioritize workflow and to meet established timeframes.
• Maintain updated knowledge of policies, procedures, products and activities of assigned area.
• Participate in on-call activities and follow the escalation process to provide 24/7 support on weekdays and weekend.

Skills Required

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills and able to communicate, read, and write effectively in English.
• Excellent customer service skills, strong attention to details with excellent follow up.
• Dynamic, highly motivated and result oriented as a team player.
• Ability to troubleshoot and resolve issues with PC’s, powerful workstations, laptop hardware and software onsite and remote.
• Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
• Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
• Must have experience working with ticket-based systems for registering incidents and requests.
• Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
• Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services.
• Experience in Backups, Active Directory, O365, and Windows server environment.
• Configure & troubleshoot endpoint devices, operating system, desktop / kiosk applications, telephony, and all IT hardware located at site.

Attractive Packages

• Attractive Salary (RM3,000).
• Performance related bonus for confirmed staff.
• Medical and hospitalization coverage.
• Working Location: Klang Valley.